Reservations Manager

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

We are currently looking for a Reservations Manager to join our team in a full-time permanent position.

Your day to day

As our next Reservations Manager, and you'll have ambition, talent and obviously, some key skills. The position is responsible for the operations of the Reservations Department by executing operational plans to deliver branded guest experience, executing yield tactics, and reservations sale strategies to meet our hotel's sales targets.

As Reservations Manager, you will be responsible for:

• Manage the daily operations of reservations
• Ensure brand standards are followed
• Maintains systems as required (Opera, IHG Concerto, TPI’s)
• Check hotel information is up to date in all channels
• Manage “no show” reservations by investigation and recording
• Maintain knowledge of special rates/ offers/ promotions
• Monitor workload and mange staffing level accordingly
• Supports the Sales Team with corporate and wholesale rate loading

What we need from you

• Bachelor’s or Master’s degree in Hotel Management, Business Administration or similar.
• Three years’ experience in Reservations or Front Office management.
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Comprehension of Hotel Systems and revenue management principles
• Mathematical skills, budgeting, profit/loss concepts, percentages and variances.
• Excellent project management and stakeholder management skills.
• Excellent time management skills.
• Strategic and tactical thinker – ability to develop strategic plans, establish goals and objectives, set performance targets and deliver projects on time, strong reasoning and problem-solving skills.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life

• A range of work-life benefits including paid birthday leave, proactive wellness leave, and more!
• Competitive rate
• Generous employee benefits including IHG Room Discounts at over 6,000 hotels worldwide!

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.