Reservations Manager

Reservations Manager – Luxury London Hotel

Salary: Competitive, dependent on experience

This is a fantastic opportunity for a commercially minded hospitality professional who is passionate about delivering exceptional guest experiences, maximising revenue and leading a high-performing reservations team within a luxury environment.

As Reservations Manager, you will oversee the day-to-day reservations operation, ensuring every booking journey reflects the hotel's commitment to personalised service, attention to detail and the highest standards of luxury hospitality.

Responsibilities:

• Lead and develop the reservations team, fostering a culture of excellence, accountability and continuous improvement.
• Oversee all individual and group reservations, ensuring enquiries and bookings are handled efficiently, accurately and professionally.
• Maximise room revenue through effective yield management, upselling strategies and the optimisation of room inventory.
• Work closely with Revenue Management, Front Office, Sales and other key departments to ensure commercial objectives are achieved.
• Monitor booking trends, occupancy, average daily rate (ADR) and revenue performance, identifying opportunities to maximise profitability.
• Ensure all guest preferences, special requests and VIP arrangements are captured and communicated effectively.
• Maintain the highest standards of guest communication, ensuring all interactions are personalised and aligned with the hotel's brand standards.
• Manage team performance, training and development, supporting colleagues to reach their full potential.
• Review and improve reservations processes, systems and procedures to enhance efficiency and the overall guest experience.
• Ensure all reservations policies, payment procedures and administrative requirements are consistently followed.

Requirements:

• We are looking for a confident and proactive hospitality professional with a strong background in reservations, ideally within a luxury hotel environment.
• Previous experience in a Reservations Manager or senior reservations leadership role within an upscale or luxury hotel.
• Strong commercial awareness, with a proven understanding of revenue optimisation, forecasting and yield management.
• Excellent leadership skills, with the ability to motivate, develop and inspire a team.
• Exceptional communication and interpersonal skills, with a genuine passion for guest service.
• Outstanding organisational skills and attention to detail, particularly when managing multiple priorities.
• Confidence working with hotel property management systems (PMS) and central reservations systems.
• A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.
• A genuine appreciation for luxury hospitality and the importance of delivering a seamless guest journey.