Reservations Officer

Job Responsibilities:

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximize room sales by up-selling.
• Manage group reservation and rooming list.
• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).
• Participate in company's sustainability effort for the environment and being an inclusive employer
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.
• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.