Reservations Officer

Worldwide Hotels (WWH) manages seven hotel brands: ICON Hotel, Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81, and 46 properties in strategic locations throughout Singapore. With close to 9,000 rooms, WWH is Singapore’s largest homegrown hotel group, offering cosy, affordable stays designed for today’s travellers. Modern, fun and social, our hotels cater to a new generation seeking convenience, comfort and value.

Beyond Singapore, WWH also owns 12 hotels with more than 2,800 rooms in key gateway cities across Australia, Malaysia, Japan, South Korea and Thailand. Leading international hotel operators, including Accor, IHG, Oakwood (Ascott), and Travelodge Hotels, operate these properties.

Job Responsibilities:

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximize room sales by up-selling.
• Manage group reservation and rooming list.
• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.
• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.