Reservations Specialists

Step into a world of luxury travel and take your sales career to new heights! Scenic Luxury Cruises & Tours is expanding our team and looking for our next exceptional Reservations Specialists.

If you’re energised by sales, passionate about travel, and love creating unforgettable customer experiences, this is your opportunity to join a world‑class brand with a global footprint.

Why This Role Is Perfect for You

As a Reservations Specialist, you’ll represent Scenic’s award‑winning river, ocean, and land journeys - premium products known for innovation, elegance, and 6‑star service.

You’ll be the voice of our brand, turning enquiries into bookings, building meaningful relationships, and guiding guests and travel agents through unforgettable travel experiences. Every interaction is a chance to inspire, delight, and create wonder.

We are currently seeking candidates for full-time opportunities (38 hours per week).

What You’ll Do

• Drive sales through inbound and outbound calls, converting enquiries into confirmed bookings from our Travel Agent parters and guests.
• Upsell and cross‑sell luxury cruise and land journeys, tailoring recommendations to guest preferences.
• Manage reservations with precision—capturing guest details, preferences, and special requests to deliver a seamless, personalised experience.
• Collaborate with internal teams to ensure every guest enjoys exceptional service from booking to boarding.
• Stay up to date with Scenic’s product portfolio, promotions, and policies to maximise every sales opportunity.

About You

You’ll thrive in this role if you:

• Have a genuine passion for travel and creating memorable guest experiences.
• Bring experience in sales or customer service (travel industry experience is a bonus).
• Are a natural communicator who loves connecting with people.
• Ask thoughtful questions, listen deeply, and tailor solutions to guest needs.
• Have strong attention to detail and pride yourself on delivering excellence.
• Are motivated by targets and enjoy celebrating your wins.

Why You’ll Love Working at Scenic

• Join a passionate, supportive, and high‑performing team.
• Earn uncapped commission on a monthly basis.
• Access exclusive travel rates and opportunities to experience our luxury product firsthand.
• Work in a beautiful Newcastle CBD office surrounded by like‑minded travel enthusiasts.
• Grow your career with a global brand offering diverse development pathways.
• Be part of a company committed to sustainability through our Cherish the Planet ethos including Paid Volunteer Leave.

Ready to Create Wonder?

If you’re excited by the idea of helping guests experience the world in luxury, we’d love to hear from you.

Apply now by submitting your resume and a cover letter telling us why you’re the perfect fit for this role.