Reservations Supervisor

About Us

At Landsea Tours & Adventures, we strive to keep our guests and team satisfied. We understand the importance of creating memorable experiences for anyone who comes in contact with our brand.

Since 1985, Landsea Tours has provided year-round, premium sightseeing tours of Vancouver, Victoria, Whistler and the North Shore. We strive to be the innovators and the company of choice in Vancouver’s tourism industry.

Position Summary:

The Reservation Supervisor plays a key role in overseeing daily operations within the Reservations Department. This position involves supervising a team of reservation agents, ensuring high levels of customer service, supporting sales goals, and maintaining accurate booking records. Working closely with the Reservations Manager, the Supervisor assists in the high-level coordination of private charters and premium transfers. The Supervisor is also responsible for resolving escalated issues and implementing procedures to improve workflow and performance.

Duties and Responsibilities

• Support the management of daily reservation and operational activities
• Assist in developing, implementing, and enforcing company policies and procedures
• Train team members and regularly assess staff performance
• Contribute to operational planning and the coordination of tour services
• Collaborate directly with the Reservations Manager to facilitate private charter bookings and specialized guest transfers.
• Provide day-to-day supervision of staff, offering guidance and constructive feedback
• Assist staff in resolving issues and effectively troubleshoot operational challenges
• Handle and resolve customer complaints in a professional and timely manner
• Coordinate bookings for both in-house and third-party tours via in-person, phone, and email communication
• Share accurate and helpful local and tour-related information through all communication channels
• Maintain regular communication with the operations team, guides, and other internal departments as needed
• Collaborate and negotiate with third-party tour operators and suppliers when required
• Coordinate and customize itineraries for individuals, groups, and multi-day tours
• Foster and maintain long-term client relationships
• Perform other duties as assigned by the manager.

What we offer:

• Health and wellness options
• Growth and learning opportunities
• Fun, rewarding, supportive, and social work environment
• Commission and sales incentives

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person