Residence Executive

Key Responsibilities

• Guest Operations & Front Desk: Manage guest check-in and check-out procedures accurately, verify identification, handle guest inquiries, manage lost & found and maintain high satisfaction levels.
• Quality Control & Property Inspections: Conduct regular floor patrols, inspect cleaned units against established quality standards, and log any maintenance requirements.
• Asset & Inventory Coordination: Oversee guest amenities, manage linen handover counts with laundry service providers, and monitor chemical and cleaning equipment stock.
• System Management & Shift Closings: Update room statuses in real-time within our Property Management System (PMS), manage shift cash/card closures, and conduct thorough face-to-face handovers with incoming shifts.

Who We Are Looking For

• Proactive & Takes Initiative: Attentive and observant; you take active ownership of your daily responsibilities and address operational needs promptly without waiting for constant instructions.
• Strong Work Ethics & Discipline: High regard for punctuality, procedural accuracy, and reliable execution of assigned duties.
• Active & Hands-On: You prefer an active operational role that involves floor management and property movement over a purely desk-bound office role.
• Communication Skills: Good command of spoken and written English and Bahasa Malaysia. Basic Chinese is an added advantage to facilitate communication with contractors, service providers, and foreign guests.
• Receptive to Learning: Willingness to learn our Property Management System (PMS), operational tools, and property care standards from the ground up.

Requirements & Qualifications

• Education: Minimum Diploma or Degree in Hospitality Management, Business Administration, or a related field is preferred. Candidates with equivalent practical experience or strong leadership involvement during studies are also welcome.
• Experience Level: Fresh graduates or candidates with minimal working experience are strongly encouraged to apply.
• Tech-Savvy: Comfortable operating smartphones, mobile apps, and computer systems efficiently.
• Shift Flexibility: Prepared to work on a 6-day rotational shift schedule (Morning, Mid, Night), including weekends and public holidays.