Residences Lounge Assistant

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour

• Assist guests with inquiries, requests, and reservations for lounge services

• Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation

• Prepare and serve light refreshments, beverages, and snacks as required

• Monitor and replenish lounge supplies and amenities

• Coordinate with other departments to fulfil guest requests and resolve any issues promptly

• Ensure compliance with health and safety regulations

• Assist in organizing and setting up for special events or gatherings in the lounge area

• Provide information about local attractions, dining options, and services to guests

• Maintain accurate records of guest interactions, requests, and feedback

• Excellent communication skills in English; knowledge of additional languages is a plus

• Strong customer service orientation with a friendly and approachable demeanour

• Attention to detail and ability to maintain a clean and organized work environment

• Effective time management skills and ability to multitask in a fast-paced setting

• Basic computer skills for managing reservations and guest records

• Knowledge of hospitality industry standards and best practices

• Previous experience in hospitality or customer service roles preferred

• High school diploma or equivalent required

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Ability to stand for extended periods and lift up to 25 pounds

• Professional appearance and adherence to grooming standards