Resident Advisor (Hostel Warden)'

Specific Responsibilities:

1. Assist the Accommodation Executive and Manager in the management of the overall operational functions in the dormitory.
2. To take charge of security deployment in the dormitory and to handle all matters pertaining to the safety and security of dormitory residents.
3. To disseminate duties among the Resident Advisor based on the task given by Accommodation Executive.
4. Conduct orientation briefing for new residents moving into the dormitory and to liaise with the maintenance for the cleaning and refurbishment of units.
5. To take charge of welfare and discipline of residents.
6. Handle all complaints and feedback from residents and take necessary follow-up action whenever necessary.
7. To check the dormitory’s ‘Defect Book’ on daily basis and to liaise with maintenance staff to promptly repair all defects.
8. To send customer unit inspection report for those unit found to be dirty after the 2nd checking.
9. Conduct regular walk-arounds in the dormitory to ensure that all the dormitory’s amenities e.g. fans, washing machines, water pipes, fire-fighting equipment, etc. are in a serviceable condition.
10. Conduct fire safety drills on a regular basis and familiarize workers with fire-fighting equipment, fire exits and assembly points.
11. Prepare fire safety drills reports twice a year (Daytime & Nighttime).
12. Handle all disciplinary matters involving residents and to notify the authorities (i.e. police) if incidents cannot be resolved amicably.
13. Assist in liaising with government authorities on matters pertaining to the safety and security of the dormitory.
14. Liaise with all contractors and vendors for servicing jobs in the dormitory.
15. Assist enrolment to fill up form B and POI (Physical Occupancy Inspection) activity.
16. Any other tasks as assigned by superior.
17. To cover Resident Advisor task during their absence
18. To ensure that dormitory policies are consistently enforced and address any violations appropriately.
19. Take a lead role in handling emergencies and complex situations, ensuring the safety and well-being of all residents.
20. Guide and support other RAs, providing training and advice ensuring the daily tasks are succeeded and appropriate.
21. To perform Fixed Asset tracking and management. Prepare a report to Finance for yearly checking activity.

Authority:

1. Schedule works for security, maintenance and housekeepers.
2. Access to unit with another staff for inspection purpose.

Academic Qualification:

Min. Secondary School / SPM.

Skills:

1. Knowledge of basic Microsoft Office applications.
2. Able to write and converse in Malay and English.
3. Good communication and interpersonal skills.
4. Able to work independently and as a team.

Experience:

1-2 years of supervisory experience.