Resident Aide

Job Title: Residential Aide

Primary Work Location: Various

Reports to: Residential Manager

Supervises: N/A

Hours: Evening - Night Shift, Weekends Required

Salary Range: $18.50 / hr.

Description:

Residential Aides serve the shelter guests and housing tenants by maintaining an active presence at nights and weekends. The duties include de-escalation of disputes or active bad behaviors due to mental health breakdowns, or drug use. Aides are a primary interface for medical emergencies or police activity, resolve lockouts, report suspicious activity, assist tenants with guests, assist tenants with daily activities. The aides make phone calls and referrals to partnering programs for housing, financial, medical, domestic violence, veterans, mental health and substances abuse. The aides assist with community events, perform basic janitorial and maintenance duties, which address the basic needs of the community. Residential Aides are the primary night support staff for housing and the primary site staff for shelter.

Job Duties:

• Manage a sign in log, greet guests, and visitors as they enter the building.
• Follow individualized resident stability - case plans as directed by the Residential Manager.
• Answer phones, take and distribute messages.
• Assist residents with day-to-day services that promote housing retention and independence.
• Help the housing team promote stability by helping with community events, meetings, and dinners.
• Perform basic janitorial duties and ensure hygiene in communal areas.
• Document site activity through online daily logs.
• Notify supervisor of issues/hazards as they develop.
• Actively conduct hourly rounds of site, including hallways, alley ways, smoking areas etc. for safety issues.
• Perform basic maintenance tasks as directed by the Maintenance Department.
• Assist with room turns as needed.
• Other duties as assigned by Residential Manager, Maintenance Director, or other supervisory staff.

Experience:

• Knowledge or experience with people experiencing homelessness, mental health, and substance use disorders.

Knowledge:

• Promote cooperation, be friendly, treat others with respect, and work within a team
• Multi-task, be organized, energetic, and follow site policies.
• Basic understanding and ability to work with formerly homeless persons with disabilities, addictions, mental health, and other situations unique to each client.

Required:

• Able to pass criminal background check.
• Work independently and be self-motivated.
• Ability to sit, stand, lift a maximum of 25lbs, and climb stairs.
• Communicate and work effectively with individuals from diverse backgrounds.
• Remain calm in stressful situations and follow safety protocols.

Prefer, Not Required:

• Valid Washington Driver’s License/or Photo ID and reliable transportation.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person