Resident Assistant

Resident Assistant (Caregiver)
Wholehearted Senior Living at Oakwell — San Antonio, TX
Reports to: Executive Director / Wellness Coordinator

Position Summary

The Resident Assistant provides compassionate, respectful care to residents in our assisted living and memory care community. This role supports daily living needs, promotes resident safety and dignity, and helps maintain a clean, welcoming environment.

Essential Responsibilities

• Assist residents with bathing, dressing, grooming, toileting, incontinence care, and other activities of daily living according to their individual service plans.
• Assist with walking, repositioning, and transfers using approved techniques and equipment.
• Support residents during meals, including feeding assistance when needed, and follow prescribed dietary instructions.
• Provide patient reassurance, companionship, and redirection to residents experiencing memory loss or confusion.
• Encourage participation in activities, social interaction, and daily routines.
• Complete assigned rounds and respond promptly to resident requests for assistance.
• Observe and promptly report changes in residents’ condition, behavior, appetite, mobility, or skin condition to the appropriate supervisor.
• Maintain clean resident rooms and common areas; complete assigned laundry, bed changes, and trash removal.
• Follow infection prevention practices and community safety procedures.
• Document care accurately and communicate relevant updates during shift changes.
• Respect resident privacy, confidentiality, preferences, and personal belongings.
• Work cooperatively with caregivers, medication technicians, supervisors, and visiting healthcare providers.
• Complete required training and attend staff meetings.
• Perform other related duties as assigned.

Medication duties may be performed only when the employee has the required training and authorization.

Qualifications

• Previous caregiving, assisted living, or memory care experience preferred.
• High school diploma or equivalent preferred.
• CPR and First Aid certification preferred, or willingness to obtain as required.
• Ability to follow service plans, communicate clearly, and document care.
• Compassion, patience, reliability, and a professional attitude.
• Ability to meet applicable screening and training requirements.

Physical Requirements

The position involves frequent standing, walking, bending, and reaching, along with assisting residents with mobility and personal care. Employees must be able to perform essential duties, with or without reasonable accommodation, and use appropriate assistance and equipment for safe transfers.

Schedule and Expectations

Shifts may include 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., or 11:00 p.m.–7:00 a.m. Weekend and holiday availability may be required.

Regular attendance, punctuality, attentive care, and respectful communication are essential. Personal cell phone use must not interfere with resident care.