Resident Care Coordinator

JOB TITLE Resident Care CoordinatorDEPARTMENT Enriched Living Center (ELC)FLSA CLASSIFICATION Non-Exempt (On-Call)REPORTS TO ELC Program DirectorDATE April 2026

JOB SUMMARYThe Enriched Living Center is a 52 bed long-term residence for people with a diagnosis of mental illness. The Resident Care Coordinator will assist the Enriched Living Center program by providing leadership and mentoring to the Resident Counselor I/ II staff. Assist with the overall rehabilitation and the improved quality of life of the residents.

ESSENTIAL JOB FUNCTIONS

• Serve as assigned residents primary counselor for service provision.
• Maintain current individual resident records for any assigned residents. This includes meeting with all Primary Counselors to develop and review Service Plans(every 3 months) and Monthly Summaries (30 days)for Residents ensuring they are measurable and completed on time.
• Document progress notes for any residents you have communication or coordinate care with.
• Conduct Resident assessments and Medication assessments
• Check Daily Medication Audits, if not completed communicate with Staff to ensure they are done and they are completed within 24 hours.
• Confirm that Resident Room checks are done on Thursdays and Room cleanings are completed by Mondays.
• Provide assistance in ADL skills.
• Employ as needed (with residents): informal counseling, mediation, conflict resolution, crisis counseling, etc.
• Serve as a member of the ELC On-Call administrative team.
• Assist Residents with Vocational Rehabilitation/Employment refer to the Rescue Mission Community Resource Room as needed.
• Coordinate with direct care staff to implement and maintain monthly activities calendar for residents
• Responsible for Maintenance of resident documentation
• Drive residents in a department vehicle, as needed.
• Assist with the overall rehabilitation that will improve the quality of life for residents.MINIMUM JOB QUALIFICATIONS
• High School diploma with 5 years of experience with a mental health population and additional pertinent certificates/training in related medical or psychiatric fieldOR
• Associate Degree in Human Service or related field with 3 years of experience with a mental health population.
• Minimum of two (2) years management and supervisory experience preferred
• Ability to provide direction/model, delegate, train and supervise others.
• Intermediate skills with Microsoft Word, Excel and Outlook.
• Clean/valid NYS Drivers License Required
• Enthusiastic support of our Mission Statement.CORE COMPETENCIES
• Demonstrates wisdom, good decision making, analytical and problem solving skills
• Maintains good attendance and punctuality
• Commitment to maintaining professional conduct and appearance and upholds the integrity of the Rescue Missions standards
• Ability to set appropriate boundaries with residents
• Meets deadlines
• Ability to maintain confidentiality and HIPAA privacy laws.
• Team player
• Strong and proven management and leadership skills
• Promotes harmonious working relationships
• Demonstrates effective verbal, written and listening communication skills and is not easily misunderstood
• Ability to remain calm, patient and professional in a fast paced environment
• Ability to resolve conflict
• Ability to work with little or no supervision
• Must be a motivated self-starter
• Ability to multi-task, plan & prioritize tasks and respond to situations effectively

PHYSICAL JOB REQUIREMENTSThe tasks described signify many of the physical requirements of this position, based on a Time Weighted Average of an 8-hour workday.

• Lift/move up to 25 lbs
• Twisting at the torso in stationary position
• Bending at waist using legs to lift heavy objects up to 35 lbs
• Bending at the waist to perform work at that level
• Standing/sitting for extended period
• Walking up and down stai