Resident Engineer

About Us:

Raddish Technology is a leading system integrator company that specializes in providing cutting-edge technology solutions to our clients. With a track record of delivering innovative and reliable systems, we take pride in our commitment to excellence and customer satisfaction. We are currently seeking a Senior Network Engineer to join our dynamic team and play a key role in designing, implementing, and maintaining complex network infrastructures for our clients.

Job Description:

We are seeking a highly motivated and experienced Resident Engineer (RE) to provide onsite technical support, operational management, and expert-level cybersecurity assistance.

Working Arrangement

• Onsite support five (5) days per week during office hours.

• Provide unlimited standby support for incident response and planned or unplanned activities, either onsite or remotely.

• A designated backup Resident Engineer may be required to provide coverage during periods when the primary Resident Engineer is unavailable.

Key Responsibilities:

• Provide technical support for the devices during day-to-day operations and project implementations (if any) hosted at Data Centre Bangi, Bangsar, and NTT Cyberjaya.

• Act as the Subject Matter Expert (SME) and primary point of contact for communication, accountability, and escalation with the End User Technical Team at Level 3 support.

• Coordinate with the principal/vendor to expedite the resolution of support issues whenever required.

• Proactively monitor overall system performance, conduct regular health checks, and generate monthly reports.

• Make recommendations to enhance business effectiveness by applying industry best practices.

• Analyze data to diagnose and identify the root causes of network issues.

• Recommend best practices for device maintenance, fine-tuning, and optimization.

• Perform corrective actions and fine-tuning on existing devices whenever required.

• Provide ongoing mentoring, product knowledge transfer, and documentation covering the architecture, installation, and configuration of the products implemented within end user.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, Network Engineering, or a related discipline.

• Minimum 3 years of hands-on experience in Cybersecurity, Network Security, Firewall Administration, or related technologies.

• Professional certifications in relevant security technologies are required, such as:

• Palo Alto Networks Certified Network Security Engineer (PCNSE)

• oPalo Alto Networks Certified Next-Generation Firewall Engineer (PCNGFE)

• oOther relevant industry certifications will be an added advantage.

• Strong technical expertise in configuration, deployment, administration, optimization, and troubleshooting of security and networking solutions.

• Excellent communication, presentation, and interpersonal skills with the ability to engage effectively with customers, vendors, and internal stakeholders.

• Strong analytical and problem-solving abilities with a proven track record of resolving complex technical issues in a timely manner.

• Ability to work independently while managing multiple operational and project-related responsibilities.