Resident Engineer

• As a Network Operations Resident Engineer, you will provide proactive and reactive technical

support services to ensure the stability, performance, and continuous improvement of a large-scale

enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-

day network operations, technology transformation initiatives, lifecycle management activities, and

strategic projects while maintaining a strong focus on customer satisfaction and operational

excellence.

• The Resident Engineer will work closely with customer stakeholders, HPE Networking teams,

technical support organizations, and engineering resources to deliver operational excellence,

minimize operational risk, and support critical business objectives.

• This role requires a highly motivated engineer with strong experience supporting enterprise campus

networks, large-scale switching environments, wireless technologies, network migrations, and

customer-facing operational engagements.

Role Responsibilities

• Serve as the primary technical resource supporting network operations and infrastructure

initiatives.

• Act as the primary technical liaison between the customer and HPE Networking teams.

• Provide day-to-day support for a large enterprise network environment consisting of campus

switching, routing, and wireless infrastructure.

• Develop trusted relationships with customer technical teams and key stakeholders.

• Troubleshoot and resolve complex network issues while coordinating with HPE Networking support

and engineering teams.

• Support technology refreshes, network upgrades, migration initiatives, and infrastructure expansion

projects.

• Analyze network performance and recommend improvements to increase reliability, scalability, and

operational eTiciency.

• Develop implementation plans, validation procedures, rollback plans, and operational runbooks.

• Perform software upgrade planning, testing, validation, and deployment support.

• Coordinate hardware lifecycle activities, including replacement planning and RMA management.

• Deliver operational reviews and status updates covering network health, project activities, risks,

and ongoing initiatives.

• Provide knowledge transfer and technical mentoring to customer personnel.

• Identify opportunities for automation and operational improvement.

• Define and promote best practices for deployment, operations, and lifecycle management of HPE

Networking solutions.

Campus Switching and Routing

• Support enterprise campus switching and routing infrastructure.

• Perform configuration, troubleshooting, maintenance, and operational support activities.

• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high-availability

technologies.

• Support environments utilizing EX Series and QFX Series switching platforms.

• Support software upgrades, hardware replacements, and infrastructure refresh projects.

• Assist with implementation and validation of new network services and capabilities.

• Support large-scale switch deployment, migration, and expansion activities.

• Provide operational support for EVPN/VXLAN-based architectures where applicable.

Wireless and AI-Driven Networking

• Support wireless networking environments utilizing Mist Wireless Assurance.

• Support AI-driven networking operations through Mist Wired Assurance and Marvis AI.

• Utilize AI-driven insights, analytics, and service-level data to proactively identify and resolve issues.

• Analyze user experience metrics, client performance, and network service indicators.

• Support monitoring, optimization, and operational adoption of AI-assisted networking capabilities.

• Assist with wireless modernization and migration initiatives, including transitions from legacy

wireless environments to Mist-managed solutions.

• Recommend improvements that enhance user experience, operational visibility, and network

performance.

Network Migration and Transformation

• Support large-scale network migration and transformation initiatives.

• Participate in planning, implementation, testing, and validation activities.

• Support migration of legacy networking environments to modern cloud-managed networking

platforms.

• Validate operational readiness and ensure successful service adoption following implementation

activities.

• Minimize operational risk through structured change management and testing procedures.

• Assist with deployment and activation of newly installed network infrastructure.

Advanced Troubleshooting and Incident Management

• Lead technical investigations for complex and business-critical incidents.

• Perform root cause analysis and recommend corrective and preventative actions.

• Coordinate with HPE Networking support and engineering teams to drive issue resolution.

• Escalate and manage critical technical issues through HPE Networking support processes.

• Correlate issues across wired, wireless, authentication, routing, security, and application domains.

• Develop troubleshooting documentation and operational best practices.

• Manage technical cases through resolution and participate in major incident reviews.

Monitoring, Reporting and Documentation

• Continuously monitor network health and operational performance.

• Produce reports describing incidents, service trends, risks, and improvement opportunities.

• Develop and maintain operational procedures, configuration standards, and network

documentation.

• Create implementation, testing, validation, and rollback plans for operational activities.

• Participate in service reviews and operational governance meetings.

• Deliver regular executive and technical status updates to customer stakeholders.

Required Background and Qualifications

• Minimum of 5 years of experience supporting large-scale enterprise network environments.

• Strong experience with enterprise switching and routing technologies.

• Strong operational expertise with EX Series and QFX Series switching platforms.

• Experience supporting large campus network deployments and operations.

• Strong understanding of Layer 2 and Layer 3 networking concepts.

• Experience with routing protocols including OSPF and BGP.

• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.

• Experience supporting large-scale wireless deployments and migration initiatives.

• Strong troubleshooting, fault isolation, and root cause analysis skills.

• Experience supporting large-scale migration, upgrade, and modernization projects.

• Experience working with HPE Networking support and engineering teams.

• Strong customer-facing communication and relationship management skills.

• Ability to work independently and serve as a trusted technical advisor.

• Excellent documentation, presentation, and knowledge transfer skills.

• Experience supporting production network environments in highly visible enterprise organizations.

• Must be based and legally authorized to work in the United States

Pay: $98,922.80 - $119,132.84 per year

Application Question(s):

• Your Current Salary
• Expected Salary
• Notice Period

Work Location: Hybrid remote in Houston, TX 77015