Resident Engineer

Job Responsibilities:

• Provide technical support for the devices during day-to-day operations and project implementations (if any) hosted at Data Centre Bangi, Bangsar, and NTT Cyberjaya.
• Act as the Subject Matter Expert (SME) and primary point of contact for communication, accountability, and escalation with the End User Technical Team at Level 3 support.
• Coordinate with the principal/vendor to expedite the resolution of support issues whenever required.
• Proactively monitor overall system performance, conduct regular health checks, and generate monthly reports.
• Make recommendations to enhance business effectiveness by applying industry best practices.
• Analyze data to diagnose and identify the root causes of network issues.
• Recommend best practices for device maintenance, fine-tuning, and optimization.
• Perform corrective actions and fine-tuning on existing devices whenever required.
• Provide ongoing mentoring, product knowledge transfer, and documentation covering the architecture, installation, and configuration of the products implemented within end user.

Job Qualifications:

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, Network Engineering, or a related discipline.
• Minimum 3 years of hands-on experience in Cybersecurity, Network Security, Firewall Administration, or related technologies.
• Professional certifications in relevant security technologies are required, such as PCNSE, PCNGFE or other relevant industry certifications will be an added advantage.
• Strong technical expertise in configuration, deployment, administration, optimization, and troubleshooting of security and networking solutions.
• Excellent communication, presentation, and interpersonal skills with the ability to engage effectively with customers, vendors, and internal stakeholders.
• Strong analytical and problem-solving abilities with a proven track record of resolving complex technical issues in a timely manner.
• Ability to work independently while managing multiple operational and project-related responsibilities.

Job Type: Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you willing to work at customer's site?
• Are you willing to work within Klang Valley area?

Experience:

• Cybersecurity, Network Security, Firewall Administration: 3 years (Required)

Work Location: In person