Resident Engineer

Job Description – Resident Maintenance Engineer

For over 220 years, DMA Group has been supporting customers with the complexities of managing and maintaining buildings through our Hard and Soft FM, Integrated Managed Services, Construction Project Management and Energy & Sustainability solutions. Our customers include super-prime residences and developments, hotels & hospitality, schools & universities, public sector, commercial offices, industrial, health & social care, and retail.

The Role

An exciting opportunity has arisen with DMA Group for a Resident Air Conditioning & Mechanical Engineer to join a dedicated client team, working across a portfolio of commercial properties in London and Essex.

Responsibilities

The Resident Engineer will be the client’s dedicated, on-site engineer, moving across the portfolio’s buildings and acting as a familiar, visible point of contact. The role covers planned servicing, routine maintenance, fault finding and repair across a wide range of HVAC, mechanical and electrical systems. The Engineer will be familiar with market-standard air conditioning systems, such as Daikin equipment. The engineer will need to be capable of 'all-round' maintenance tasks to support the full life of the building and will be required to work on the following types of assets:

• Air Conditioning units and Fan Coil Units
• Air Handling Units
• Ventilation and Extract Fans
• Pumps
• Booster sets
• Pressurisation units
• Expansion Vessels
• Heat Exchangers
• Actuators
• Pressure Sensors
• Emergency lighting
• Electrical systems
• Water heaters
• Radiators
• Shower Descales
• Plumbing

As a Resident Air Conditioning & Mechanical Engineer, duties will include, but may not be limited to:

• Carrying out servicing and preventive maintenance works on all air conditioning and mechanical equipment, in line with the planned maintenance schedule.
• Reactive maintenance, electrical diagnostics and repairs of HVAC and mechanical systems.
• Managing time effectively so that planned maintenance always takes priority, while using available hours for ad-hoc repairs, improvements and general maintenance tasks.
• Identifying faults and raising quotes for the relevant repair work.
• Providing support to the client to resolve technical issues.
• Coordinating and supporting specialist contractors on site, and verifying completed works.
• Ensuring the customer is updated with the status of outstanding and completed works.
• Building strong relationships and working alongside the client and maintenance team, on site.
• Efficient completion and logging of job sheets using our in-house system.
• Maintaining the properties in an optimum and efficient condition.
• Maintaining a high standard of personal presentation with a confident, professional and welcoming personality.
• Being flexible and adaptable, with the ability to work under pressure.
• Ad hoc tasks as required. For example, replacing lamps, painting and decorating, general fabric repairs (Door handles, installing whiteboards etc)
• Proactive approach to the customers' buildings and equipment

Qualifications and Experience

• Recognised Air Conditioning or Mechanical qualifications; minimum NVQ Level 2 or equivalent, OR time served AC experience within the FM industry.
• F-Gas certification (preferred).
• Unvented qualification (desirable).
• Minimum 5 years post-qualification experience.
• Ability to understand older and new A/C and mechanical systems.
• Candidates with experience in a similar resident or site-based role within a commercial maintenance environment will be given preference.

Skills

• Strong customer care skills and excellent attention to detail.
• Ability to work to deadlines.
• Be a team player who is adaptable and has good communication skills.
• Ability to multi-task and prioritise.
• Commitment to maintaining high standards of work.

Schedule

Our normal site hours are Monday – Friday 8:00am - 5pm however we understand there is need for flexibility due to our clients, on site needs.

Remuneration and Benefits

We are happy to offer an attractive base salary plus overtime pay. The engineer will receive a van and fuel card for travel across the portfolio, access to our trusted suppliers/trade accounts, mobile phone, tablet/PDA, uniform and any trade specific tools. Engineers are expected to provide their own 'hand tools'.

The Engineer will also benefit from 25 days annual leave (plus public holidays), company pension, death in service benefit and 'Smart Health' service.

Culture

As an equal opportunities employer, we champion an inclusive and diverse environment where everyone, regardless of their race, gender, age, religion, or sexual orientation, has equal opportunities to succeed. We are firm believers in the power of diversity, recognising that a variety of perspectives enriches our organisation.