Resident Engineer

Technical Engineer

Job Description

We are looking for a motivated and proactive Technical Engineer to join our IT team. The successful

candidate will be responsible for supporting the company's IT infrastructure, ensuring the stability,

security, and availability of IT systems, networks, servers, and end-user devices. This role requires

strong technical knowledge, problem-solving skills, and the ability to work collaboratively with internal

stakeholders.

Key Responsibilities

1. Provide first and second-level technical support for hardware, software, network, and system-

related issues.

2. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT

peripherals.

3. Support and maintain Windows and Mac operating systems, Microsoft 365 applications, mobile

devices and business software.

4. Assist in the administration and maintenance of servers, network infrastructure, wireless networks,

and internet connectivity.

5. Monitor system performance and ensure the availability, reliability, and security of IT infrastructure.

6. Support user account management, including Active Directory, email accounts, and access

permissions.

7. Perform routine system maintenance, software updates, backups, and recovery procedures.

8. Assist in implementing IT security measures, antivirus protection, and endpoint security.

9. Maintain IT asset inventory and ensure proper documentation of hardware, software licenses, and

system configurations.

10. Coordinate with external vendors and service providers for IT equipment maintenance and

support.

11. Assist in IT infrastructure projects, system upgrades, migrations, and new technology

implementations.

12. Prepare technical documentation, user guides, and standard operating procedures.

13. Ensure compliance with company IT policies, security standards, and operational procedures.

14. Perform any other duties assigned by your superior.

Job Requirements

1. Candidate must possess a Diploma, Advanced Diploma, Professional Certificate, Bachelor's

Degree, or equivalent in Computer Science, Information Technology, or a related discipline.

3. Preferably with at least 2 years of relevant working experience in IT Infrastructure, System

Administration, Network Administration, or IT Support.

4. Experience in supporting Windows operating systems, Microsoft 365, Active Directory, servers &

networking, and IT hardware.

5. Strong analytical, troubleshooting, and problem-solving skills.

6. Good interpersonal and communication skills with the ability to provide excellent user support.

7. Able to work independently as well as collaboratively in a team environment.

8. Willing to learn new technologies and continuously improve technical knowledge.