Resident Engineer – IT Helpdesk Support Engineer

About the Company :

JBS Customer Service (JCS), a business unit of Jaffer Business Systems (JBS) , brings over 37 years of experience in delivering exceptional technology services and support. JCS strengthens JBS’s hardware and software offerings through comprehensive project management, service level agreements (SLAs), and managed services that ensure seamless business continuity. With the most extensive countrywide support infrastructure in Pakistan, JBS provides a wide range of customer services — including mission-critical support, 24/7 assistance, warranty management, help desk operations, resident engineer services, hardware and software deployment, and complete IT outsourcing. Backed by a well-managed inventory, strong processes, and highly skilled professionals, JBS Customer Service continues to deliver responsive, reliable, and high-quality support — enabling clients to achieve their mission-critical business goals with confidence.

Role Overview :

We are looking for an IT Helpdesk Support professional to provide first-line technical support to our users. The role involves installing, maintaining, and troubleshooting desktops, laptops, peripherals, software, and basic network connectivity to keep day-to-day operations running smoothly.

Location: Lahore, Pakistan

Business Unit/Department: JBS Customer Service

Mode: Onsite

Type: Full-time

Job Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, printers, and scanners
• Install, update, and resolve issues with software and business applications
• Provide L1 network support, including cable crimping/coding, IP address configuration, and connectivity troubleshooting
• Respond to user support requests promptly and resolve issues or escalate them where needed
• Maintain records of support requests, resolutions, and IT equipment
• Assist with new user setups, including hardware and software provisioning

Skills:

• Strong hardware and software troubleshooting skills for desktops and laptops
• Hands-on experience with printing and scanning peripherals
• L1 networking knowledge (cabling, IP addressing, connectivity issues)
• Good communication skills and a user-friendly approach

Qualifications:

• BS in Computer Science or an equivalent degree
• 1–2 years of experience in IT helpdesk or technical support