Resident Experience Coordinator

Job Summary

Resident Experience Coordinator

Schedule: Tuesday–Saturday

The Resident Experience Coordinator serves as the first point of contact for homeowners and guests, delivering exceptional customer service while ensuring the smooth day-to-day operation of the Estate Club. This role is responsible for creating a welcoming environment, supporting community programming, and handling a variety of administrative and communication tasks that contribute to an outstanding resident experience.

Key Responsibilities

• Welcome and greet homeowners, guests, and visitors in a friendly, professional manner.
• Check in homeowners and guests for facility access, fitness classes, personal training sessions, and community events.
• Provide exceptional customer service by assisting homeowners with questions, requests, and concerns while ensuring a positive experience.
• Answer and direct calls through a multi-line phone system with professionalism and efficiency.
• Respond to emails promptly, professionally, and courteously.
• Create engaging flyers and promotional materials for community events, workshops, fitness classes, and special programs.
• Draft and distribute community-wide emails, announcements, newsletters, and event communications.
• Perform daily opening and closing procedures to ensure the facility is clean, organized, and ready for daily operations.
• Coordinate registrations and assist with scheduling for fitness classes, personal training, and community programming.
• Maintain accurate records and support front desk operations with strong attention to detail.
• Build positive relationships with homeowners by anticipating their needs and providing personalized assistance.
• Collaborate with staff to support community events, programs, and special initiatives.
• Maintain a professional, welcoming atmosphere while representing the community with a high level of hospitality.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional demeanor with a positive, service-oriented attitude.
• Proficiency with Microsoft Office and email communication.
• Experience using a multi-line phone system.
• Experience creating flyers, newsletters, or promotional materials is preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.

Schedule

• Tuesday–Saturday

The Resident Experience Coordinator plays a vital role in fostering a welcoming, organized, and engaging environment for homeowners and guests while supporting the daily operations and community programming of the club.

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Prescription drug insurance
• Vision insurance

Work Location: In person