Resident Experience Coordinator (Floater)

ROLE SUMMARY:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator (Floater) will travel between our Asher building in Stamford, CT and our Scribe building in Norwalk, CT.

ROLE RESPONSIBILITIES:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand

• Plan and host resident events

• Give tours of the building and units to prospective renters – both walk-ins and appointments

• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies

• Assist and welcome residents moving into the building

• Monitor the building for maintenance needs and communicate to Maintenance Staff

• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information

• Work with the back-office staff on any payment issues

• Organize mail & packages

• Monitor parking garage

• Enforce community rules

• Establish partnerships and engage the local community

• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred

• Outgoing personality

• Positive energy and willingness to learn

• Training will be provided

• This is a full-time position, and candidates will be required to work weekend and/or night shifts