Resident Experience Team Member

Our Role

As Residential Experience Team Member, you will be a warm and welcoming presence that shapes an exceptional experience for residents and visitors alike. By coordinating events, fostering strong resident engagement and best in class services, you will help cultivate a strong sense of community at INDI Southbank.

Key responsibilities include:

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
• Uphold residents’ rights, privacy, and safety while actively contributing to emergency response procedures.

Skills & Experience Required

• Unrestricted working rights in Australia
• Valid Agent’s Representative Certificate registered with Consumer Affairs VIC
• Strong communication skills with high attention to detail
• Confident problem solving and decision making ability
• Entry level leasing experience

Our Offer To You

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Professional Development – Take advantage of company paid operational licence training
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

FIND YOUR INDI
  
INDI Southbank offers 434 premium studio, one and two-bedroom apartments near Boyd Park. With open plan living, easy CBD access via tram, and amenities like co-working spaces, private dining, and a gym, the building is designed for comfort and convenience. Resident satisfaction is a top priority at every step.

Shape your future in BTR – join INDI Southbank today.

To start your journey with INDI Southbank, apply now with your resume and cover letter!

Applications will be reviewed as they are received, and the UniLodge Living Group reserves the right to close this advertisement at any time.