Resident Manager

Overview

As the Resident Manager, you will be responsible for the overall management and leadership of assigned residential communities within the university. This role includes supervising residence staff, supporting student development, ensuring safety and security, managing administrative tasks, and upholding university policies and values. The Resident Manager plays a critical role in fostering a safe, inclusive, and vibrant living-learning environment.

Key Responsibilities

1. Room Management & Maintenance

• Ensure all student rooms are clean, safe, and fully functional.
• Regular inspection of furniture, lighting, electrical outlets, fans, and other in-room facilities.
• Report and follow up on any maintenance or technical issues promptly.
• Keep updated records of room availability and occupancy status.
• Identify and isolate rooms unfit for occupancy due to technical or safety issues.

2. Common Area Supervision

• Oversee cleanliness and upkeep of common areas such as corridors, lobbies, lounges, staircases, and lifts.
• Ensure lighting, ventilation, and safety measures are in place and functioning.
• Monitor shared amenities such as study rooms, prayer rooms, and pantry areas.

3. Safety, Security & Emergency Preparedness

• Ensure the safety and security of residents at all times.
• Conduct regular safety drills (fire, evacuation, etc.).
• Report and respond to any suspicious activity or emergencies.
• Be available or on-call to handle emergency situations involving students.

4. Resident Welfare & Student Engagement

• Act as a supportive figure for students, similar to a guardian or mentor.
• Provide emotional support and conflict resolution when needed.
• Maintain an open-door policy to encourage communication and trust.
• Organise well-being programs, awareness talks, and engagement activities.

5. Collaboration with Departments

Work closely with:

• Maintenance & Technical Services
• Facilities Management
• Student Central
• Talent Engagement Unit
• Health and Safety Department

Ensure smooth and effective daily operations within the Residence.

6. Resident Representative

• Appoint and mentor Floor Representatives (FR) for each level.
• Monitor FRs to ensure they uphold discipline and promote a positive living environment.
• Conduct regular meetings with FRs for updates, concerns, and student feedback.
• Empower FRs to lead community-building activities and act as peer support.

7. Occupancy Planning & Allocation

• Monitor and plan room allocations in coordination with the admissions or accommodation team.
• Track incoming and outgoing students, including early departures or transfers.
• Maintain accurate records of occupancy rates and trends for planning purposes.

8. Administrative Duties

• Prepare weekly/monthly reports on maintenance, student issues, and occupancy.
• Maintain records of student complaints and follow-up actions.
• Participate in audits, inspections, and compliance reviews.
• Assist during check-in/check-out periods to ensure smooth transitions.

9. Rules Enforcement & Discipline

• Enforce university residence rules and policies fairly and consistently.
• Handle minor disciplinary matters and escalate serious cases to relevant authorities.
• Promote a culture of respect, responsibility, and community living.

10. Sustainability & Environmental Awareness

• Promote environmentally responsible practices within the Residence (e.g. energy saving, recycling).
• Encourage students to take care of shared spaces and reduce waste.

Other Duties: Perform other duties as assigned by Management or the Immediate Superior.

Qualifications & Experience

• Bachelor's Degree in Hospitality Management, Business Administration, Facilities Management, or related fields.
• Minimum 5 years of relevant experience in residential, hostel, or property management, preferably within an educational or institutional setting.
• Experience in the hospitality industry will also be considered, especially in roles involving guest services, facilities, or accommodation management.
• Strong knowledge in residential operations, maintenance coordination, tenancy laws, and emergency response protocols.
• Willingness and ability to work on weekends, public holidays, or during emergencies, as required by residential operations.

Skills & Competencies

• Leadership and staff supervision
• Conflict resolution and customer service excellence
• Excellent communication and interpersonal skills
• Organizational and administrative efficiency
• Budgeting and inventory management
• Familiarity with property/facilities management systems (e.g. PMS, CAFM)
• Crisis and risk management skills
• Commitment to community engagement and resident well-being

Pay: From RM5,000.00 per month

Benefits:

• Additional leave
• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person