Resident Manager (Hudson Yards New Development)

Responsibilities Related’s Luxury New Development building located at Hudson Yards, is seeking a Resident Manager to join their team! Are you a dynamic, proactive, and dedicated professional with a passion for excellence? Are you ready to take the lead in shaping the luxurious living experience for our discerning residents in the heart of Hudson Yards? If you are a seasoned Resident Manager with an expert command of property maintenance, building mechanics, and an unwavering commitment to hospitality, we want you on our team!

Building Information: Your private social club 43 stories into the sky designed for work, play and everything in between. The Set’s residences include top-of-the-line finishes and fixtures such as Wolf appliances, custom Italian cabinetry and the latest smart-home technology. Our collection of fully furnished, fully serviced residences offer a never-before-seen, hotel-like living experience: The Set

The Resident Manager is responsible, under the direction of the Regional/General Manager, to ensure the smooth operation of the building in compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing, Human Rights, and other local jurisdictional statutes. The Resident Manager will be responsible for:

Staff Supervision

• Responsible for the direct supervision of the site maintenance and operations team, and promotes a positive working environment through strong leadership and direction
• Recommends hiring, termination, discipline, suspension, promotion and/or rewards for staff members in accordance with all legal requirements, Related Management Company’s EEO policies and procedures, with federal, state and local Human Rights/Civil Rights Statutes, and with the Americans with Disabilities Act regulations and/or Section 504 of the Rehabilitation Act of 1973, where applicable.
• Reviews and adds supervisory observations to the employees’ performance self-evaluations, and establishes goals and objectives for successful performance.
• Performs subordinate reviews in accordance with RMC policy.
• Reviews and approves subordinate payroll.
• Approves overtime as needed.
• Provides ongoing training for staff.

Building Operations

• Responsible for all maintenance and repairs at the property.
• Assures that a responsible staff member is available to respond to emergency calls at all times.
• Service Request System
• Assures completion of all service request orders accurately, timely and in entirety.
• As a rule, resident-requested service orders should be completed within twenty-four (24) hours.
• Emergency repairs are addressed immediately, in particular when those situations may cause health and safety concerns to residents and/or staff, .

Product Presentation

• Performs an introductory walk-through with new residents upon move-in. Provides instruction on the use of all facilities and appliances. After the resident has moved-in, he/she may be required to review the entire apartment checklist with the resident, provide instructions for the use of all facilities and appliances, and correct any problems
• Maintenance of Common Areas
• Responsible for the appearance and operations of all common areas and back of house, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds.
• Contracted Maintenance and Repair Services
• Solicits, reviews, and recommends third-party contracts when so directed by the Regional Manager, General Manager, or designee.

Compensation:

$100,000 - $125,000 + Discretionary Bonus

Benefits:

Local 32BJ Union Benefits

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Qualifications

• 3+ years of Resident Management and supervisory experience in Luxury Property
• Facilities/Operations experience with strong working knowledge of building systems
• Proficiently skilled in plumbing, electrical, mechanical, and basic construction
• Experience managing a Tenant Amenity Space
• Comprehensive knowledge of industry software systems
• Ability to effectively communicate with all levels of management; internally and externally
• Strong leadership, organizational and administrative skills.
• Team oriented and customer focused
• Must be able to prioritize and handle multiple tasks
• Working knowledge of Microsoft Office
• In-house knowledge of principles, practices and procedures a plus

Overview Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy #RMC