Resident Master

Location: Manila City, New Hotel Project.

JOB HIGHLIGHTS:

   Leader at the property with 5 key roles:

• Conduct "Perfect Operation" (Operator)
• Make Guests Happy ("Wow" Producer)
• Train&Engage Staff (Boss)
• Conduct Initiatives (Kaizen Generator)
• Solve emergency issues (Problem solver)

DUTIES & RESPONSIBILITIES:

Conduct ("Perfect Operation")

• Working closely with the operation team in the HQ to maintain and follow service standards properly
• There is no case of ignoring SOPs at a property.
• Communication with the HQ team is effective on time.
• Inspection score and task completion % are more than xxx.

Make Guest Happy ("Wow" Producer)

• Leading and guiding all staff to let them make guests happy and have "Wow" during the stay.
• Guest feedback score.
• S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

• Conducting training and evaluations regularly to ensure that all team members are performing their jobs effectively.
• Score for boss is more than xxx.
• To nominate a "candidate" talent.

Conduct Initiatives (Kaizen Generator)

• Planning and conducting Kaizen initiatives both cost-saving and revenue-increasing with a good understanding of budget concepts (revenues, costs etc.)
• Makes an impact on revenue increase with Kaizen initiatives.
• Makes an impact on cost savings with Kaizen initiatives.

Solve emergency issues (Problem solver).

• Solving problems of emergency challenges and complaints.
• There are rare cases that the problem is escalated to PRM level.
• All complaints are taken care of and closed properly.

BENEFITS:

• Service Charge
• RM Allowance (After probation)
• Telephone Allowance
• Meal Allowance
• Medical Allowance
• Public Holiday/Annual Leave