Resident Relations

Do you have a knack for building connections, creating memorable experiences, and making people feel at home? Donaldson, a leader in the multifamily property management industry, is seeking an energetic, customer-focused Resident Relations Coordinator for our 316-unit community in Glenburnie, Maryland Regency Club Townhome and Apartments. As the heart of our community, you’ll bring residents together, keep communication flowing, and ensure every interaction reflects our commitment to exceptional service.

Responsibilities:

• Foster a warm, welcoming community atmosphere
• Plan and host creative social events and activities
• Build strong resident and corporate referral networks
• Share local area knowledge with newcomers
• Address resident needs quickly and personally
• Manage service requests and coordinate with maintenance teams
• Promote the property positively to residents and the surrounding community
• Support the Property Manager in addressing resident concerns

Requirements:

• Strong customer service skills and a genuine desire to help people
• Excellent verbal and written communication abilities
• Prior leasing or property management experience preferred
• Yardi experience a plus
• Availability for evenings and weekends

Why Donaldson?

At Donaldson, our people are our greatest asset. Our mission is to provide Peace of Mind in every interaction, guided by our values: Integrity • Excellence • Commitment • Adaptability • Innovation • Ownership • Compassion • Unity.

We offer:

• Competitive pay
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life and supplemental insurance
• Pet discount plans
• 401(k) retirement plan
• Paid time off
• Access Perks membership
• Opportunities to serve the community

Recognized by GoodSeeker as a Top 20 Values-Driven Employer in the Greater Washington Region, we’re committed to creating communities residents are proud to call home — and where you’ll be proud to work.

Ready to make a difference?

Apply now: https://www.donaldsonmgt.com/careers/open-positions/

Donaldson is an Equal Opportunity Employer.