Resident Relations Coordinator

The Assistant Property Manager's primary responsibilities include motivating and encouraging the Leasing Consultants in leasing tasks; compiling, understanding and utilizing market information on an on-going basis; and preparing for advancement to Property Manager. The position of Assistant Property Manager reports directly to the Property Manager.

The Assistant Property Manager primary focus shall include but not limited to:

• Collect rent in a timely manner, and ensure that all revenue data is posted correctly in the accounting system.
• File evictions when applicable, and be informed of local laws and policies.
• Issue lease violations when necessary and work closely with the property manager to ensure community guidelines are being met.
• Review and approve applications when necessary and ensure proof of income and applications are within community qualification guidelines.
• Audit move-ins and ensure that all applicable monies have been paid and all necessary leasing documents have been executed and uploaded.
• Ensure that all residents' current and futured scheduled billing is correct.
• Complete monthly reports in accordance with company guidelines.
• Become familiar with the property budget and coding and assist in preparing and uploading bills and submitting them for approval.
• Troubleshoot and resolve resident situations before being escalated to the property manager.
• Assist with leasing when necessary and take tours.
• Take escalated service requests and work with the property team to ensure adherence to customer service standards.
• Work closely with property manager to ensure the property is meeting budgeted occupancy and leasing goals.
• Assist Property Manager with hosting resident functions and maximizing resident renewals
• May need to work one weekend a month,

Qualifications

• Valid Drivers License
• 1+ experience in property management or real estate preferred
• High school diploma a must, post-secondary preferred in units in business, or property management.

Skills, Knowledge and Abilities:

• Demonstrate excellent computer skills, verbal, math, and reasoning skills
• Demonstrate strong negotiating and sales abilities
• Possess strong leadership; interpersonal and organization skills
• Possess effective time management skills and attention to detail
• Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products
• Knowledge of Internet, Email, and social media as it pertains to marketing of community
• Knowledge of property management software, such as, Onesite, Yardi, RealPage, Knock, RentCafe, Resman, etc.
• Knowledge of business practices and principles
• Ability to handle multiple projects and tasks
• Ability to cope with stress in a composed manner
• Ability to respect and maintain confidentiality
• Ability to work independently as well as collaboratively in a team environment.
• Flexible to work evenings, weekends, and holidays as needed.

We offer full-time, career-track positions with competitive pay, health, dental, vision and life insurance; housing discounts, vacation, paid holidays, exceptional 401k plan with employer match and much more!!!!

We are an Equal Opportunity Employer

Drug Free Work Place

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.