Resident Service Ambassador

About the role?
 
Do you thrive in a customer-focused environment and love creating memorable experiences? We're looking for an energetic and personable Resident Services Ambassador to become the face of a premium residential community, delivering outstanding service and helping residents feel right at home.

This is a unique opportunity to combine customer service, property, hospitality and community engagement in a role where no two days are the same.

The Role
Reporting to the onsite leadership team, you'll be responsible for delivering an exceptional resident experience from enquiry through to move-in, ongoing support and lease renewal.

Key responsibilities include:

• Managing resident enquiries, requests and customer interactions
• Supporting leasing inspections and resident retention initiatives
• Coordinating move-ins, move-outs and property orientations
• Delivering community events and resident engagement programs
• Conducting routine property inspections and apartment checks
• Resolving resident concerns and complaints with a solutions-focused approach
• Maintaining accurate system records and administrative processes
• Working closely with internal stakeholders to ensure a seamless customer experience

About you

• Previous experience in hospitality, customer service, residential property or a similar customer-facing environment
• Exceptional communication and relationship-building skills
• A proactive, positive and professional approach
• Strong organisational and administrative abilities
• Experience handling customer enquiries and resolving issues effectively
• A genuine passion for delivering outstanding experiences

How to apply:
If this sounds like the opportunity you have been looking for and would like to apply, then please apply now or send your CV to Marton Volep or Samantha Sergiacomi ASAP via [email protected] before this position is filled. For a confidential discussion, please call [0422 873 790](tel:0422 873 790).

Please note, you must have the correct working licences/visas to apply for this position. All applications will be held in strict confidence; only shortlisted candidates will be contacted. Thank you for your understanding