Resident Service Director

Essential Duties & Responsibilities:

· Provide support and direction to LPNs and RCAs to ensure continuity of care

· Lead the development of all ISPs, include resident, family, and staff in the process

· Train on and ensure all facility staff fully understand resident-specific ISP tasks and goals

· Review and revise ISPs, minimally every six months and with change in condition

· Coordinate and facilitate resident ISP meetings; involve family as appropriate

· Establish rapport and trust with residents and families

· Serve as a liaison for facility with all Providers

· Contact EMS for evaluation of urgent resident issue

· Document case management notes professionally, objectively, and timely

· Collaborate with Administrator on admissions and discharges and in completion of required documents

· Perform skilled nursing tasks within EALR parameters

· Lead in the maintenance/order of resident records

· Adhere to facility’s Infection Control Program/Policies, including proper use of Personal Protective Equipment (PPE)

· Collaborate with LPNs to provide consistent Medication Assistance Training; serve as a mentor and preceptor for newly trained medication staff

· Participate in the management of the medication program: i.e., contacting Providers for scripts; accepting medications from Pharmacy; clarifying discrepancies

· Provide medication assistance to residents as needed

· Foster a culture of diversity, positivity, cooperation, and respect

· Adhere to the highest standards of ethical behavior, integrity, and honesty

· Respect “Resident Rights” and recognize resident as center of the team

· Collaborate with Administrator to facilitate/train during staff meetings

· Collaborate with Administrator to ensure resident care policies and procedures are current

· Respect and maintain confidentiality, ensuring HIPAA compliance of all records and documentation relating to resident files

· Accompany residents to appointments, as needed

· Perform additional duties as necessary and requested by Management

· Respects and maintains confidentiality, ensuring HIPAA compliance of all records and documentation relating to resident files and personnel file

Quality Assurance (QA)

· Ensures the provision of high quality services consistent with policies and procedures

· Strives to attain excellence in resident/resident representative satisfaction through ongoing solicitation and measurement of feedback, implementation of suggestions, and interactive problem solving

· Ensures consistent, ongoing QA activities are completed as stated in the QA Policy

· Participate in data collection and observations to complete audit tools of QA Program

· Assists Administrator in conducting QA Meetings

Education and Work-Related Experience Required:

· Current NYS RN License

· Obtain/maintain First Aid Certification

· Excellent communication skills

· Excellent execution of and timely critical thinking skills

· Excellent managerial skills

· Excellent organizational and efficiency skills

· Proficient in basic computer skills

Additional Requirements:

• Read, write, and speak the English language

Hazards:

Potential exposure to the following:

• Blood-borne pathogens and body fluids
• Disinfectants and Cleaners

Equipment Used:

• Personal Computer, Photocopier, Telephone, Fax

Work Schedule:

• Hours: Weekdays 7a-3p; on-call 11p-7a
• May be required to work past regular shift, or off-shifts, as necessary

Physical Demands:

· Ability to lift up to 25 lbs.

· Intermittent physical activity: stand, walk, reach with arms and hands, stoop, bend, kneel, or crouch

· Assist with resident transfers and ambulation and use of gait belt

• Assist in transporting residents to and from programs
• Assist with wheelchairs, walkers, and carts
• Drive facility 12 passenger wheelchair van

Dress Code:

• Business/facility logo attire
• Dress code per Employee Handbook

Pay: From $41.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person