Resident Services Coordinator

Winner of two Gold awards for Best in Senior Living and Best in Assisted Living of 207!

The Park Danforth is proud to be an integral part of the Portland community since 1881. Over the last 140 years, our status as a nonprofit has allowed us the freedom to act solely in the best interest of our residents and staff. We are dedicated to providing exceptional care and support to our residents while fostering a workplace culture that values positive engagement, collaboration, and making a difference. We believe in creating an environment where our employees feel valued and supported.

We are currently hiring a Resident Services Coordinator, 34hrs. per week, Mon-Fri. This is an in-person position.

This role is perfect for an experienced administrative or social services professional who is passionate about working with older adults and wants to be a valuable contributor in a supportive and dynamic organization. With a flexible schedule and a commitment to work-life balance, this position offers both purpose and growth.

Position Overview
The Resident Services Coordinator works closely with the Director of Resident Services to plan, coordinate, and implement supportive services that enhance independence, promote quality of life, and foster community for our independent living residents.

Key Responsibilities of the role:

• Assist in assessing resident needs and implementing personalized, resident-directed support plans.
• Develop and implement educational programs, wellness clinics, and other resources to support resident health and independence.
• Aid residents in completing state and federal entitlement applications (e.g., MaineCare, HUD) and accessing available resources.
• Maintain accurate resident records/documentation in compliance with HIPAA regulations, using AASC Online software.
• Foster strong relationships with community agencies and service providers to link residents with valuable resources.
• Respond promptly to resident emergency situations and assist in coordinating services as needed.
• Draft and distribute communications, including the monthly resident newsletter, to keep residents informed and engaged.
• Support residents with move-in processes, orientations, and dispute resolution in collaboration with the Director of Resident Services.
• Contribute to program development, budget monitoring, and measuring program outcomes to ensure quality and compliance.

Qualifications

• A minimum of one year of experience working with aging populations or in a residential setting.
• Bachelor’s degree in Social Services or a related field preferred.
• Resident Services Coordinator (RSC) designation a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to learn specialized software (e.g., AASC).
• Strong organizational and interpersonal skills, with a compassionate and professional approach to resident interactions.
• Familiarity with Fair Housing, HUD, and MaineCare guidelines (preferred).
• Ability to maintain 12 Continuing Education Credits annually.

Requirements

· Record of immunization for MMR, Varicella and annual Flu.

· Pass a criminal background check.

Why Join The Park Danforth?

• Competitive weekly pay and shift differentials after 3 p.m.
• Robust benefits for all positions over 20 hours/week
• A supportive management team that values employees and fosters a positive workplace culture.
• The chance to make a meaningful impact in the lives of residents while growing your skills.

If you are a motivated professional looking to make a difference, we’d love to hear from you! Apply today and become part of our team!

Job Type: Full-time

Pay: $23.84 - $24.84 per hour

Expected hours: 34.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Resident Service: 1 year (Required)

Work Location: In person