Resident Services – Elysium Fields

About Us

GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.

Our growing platform spans across:

• Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
• Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance
• Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale

At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.

Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.

A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life**. Elysium Fields** is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and

About the role:

The Resident Services Manager leads the resident experience across Helios and Yutaka, combining regular frontline Concierge coverage with responsibility for the team, services, suppliers and commercial processes supporting both properties.

This hands-on role leads the Concierge, Wellness Attendant and Crystal Club Attendant teams while developing and maintaining the services, procedures and partnerships required to deliver a five-star, hospitality-led residential experience.

Key Responsibilities

• Leading daily Resident Services and Concierge operations across Helios and Yutaka.
• Acting as a primary point of contact and escalation for resident enquiries, feedback and service recovery.
• Establishing and maintaining consistent service standards, procedures and operating practices.
• Leading, coaching and supporting the Concierge, Wellness Attendant and Crystal Club Attendant teams.
• Supporting recruitment, onboarding, training and performance management.
• Developing, implementing and continuously improving services that enhance the resident experience.
• Identifying and assessing new services, partnerships and revenue opportunities.
• Overseeing resident charges, supplier invoicing, reconciliation and ancillary revenue reporting.
• Planning and delivering resident events, experiences and community activations.
• Preparing resident communications, including newsletters, service updates and event invitations.

The ideal person:

To be successful in this role, the ideal person will possess the following attributes and experience:

• Leadership experience within a five-star hotel, luxury branded residence, private members’ club or comparable hospitality environment.
• Previous experience as a Chief Concierge, Front Office Manager or a seasoned Assistant Front Office Manager ready to take your next career step, high profile Guest Relations Manager or in a comparable leadership role.
• A proven record of delivering exceptional guest or resident experiences.
• Experience leading frontline teams within a seven-day operation.
• Strong capability in rostering, payroll, training and performance management.
• Experience managing suppliers, commercial services, revenue and cost control.
• Strong communicator who thrives by taking ownership & operates with emotional intelligence.
• Flexibility to work weekends, evenings and public holidays as required.
• A current Responsible Service of Alcohol certificate and First Aid qualification, or willingness to obtain both.

If the above sounds like you, please apply for this exciting opportunity and be part of the growth journey with Gurner!