Resident Services Manager

Residential Services Manager

Type: Contract to start with potential to convert

Location: San Francisco, CA

Pay: $26-29/hour

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Position Overview

This role supports the day-to-day operations of a residential community and serves as a primary point of contact for residents, vendors, and building management. The Residential Services Manager is responsible for coordinating resident services, overseeing administrative functions, supporting building maintenance activities, and ensuring a high level of customer service.

Key Responsibilities

• Serve as the primary point of contact for residents and homeowners.
• Coordinate move-ins, move-outs, deliveries, and resident communications.
• Manage resident databases and property management systems, including BuildingLink.
• Respond to resident inquiries, concerns, and compliance matters.
• Coordinate maintenance requests and vendor services.
• Conduct property inspections and help maintain the overall appearance and safety of the building.
• Support vendor and contractor relationships, including tracking insurance and contract documentation.
• Assist with community events, special projects, and general office operations.
• Provide administrative support to building leadership and maintain confidential records.

Qualifications

• Experience in property management, hospitality, residential services, HOA management, or a similar customer-facing environment.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills and experience working with residents, homeowners, or clients.
• Comfortable handling confidential information with professionalism and discretion.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.