Resident Servies Coordinator

Northwest Housing Alternatives’ mission is to provide opportunity through affordable housing to Oregonians with low and limited incomes, including families, seniors, people with disabilities, and people experiencing homelessness. NHA was recognized as one of the top four 100 Best Nonprofits to Work For in 2022.

NHA is committed to racial equity, diversity, and inclusion. NHA’s equity policy requires that we promote equity in our leadership and organizational culture, our program design and delivery, and in the economic opportunities created by our agency. We know that achieving equity requires a continuous learning process of honest and thorough critical assessment, the establishment of meaningful goals, a commitment to learning, and a willingness to change the way we do business.

NHA is committed to supporting a diverse workforce and does not discriminate in employment based on race, ethnicity, gender, religion, national origin, age, disability, marital status, sexual preference, or any other status protected by law.

Position Summary

The Resident Services Coordinator provides supportive services to residents of Northwest Housing Alternatives’ affordable housing properties in Oregon by linking them with available community services. The Resident Services team spans the state, including properties in the Portland Metro, Salem-Wilsonville, Coastal, and Eastern Oregon regions. Core duties include building partnerships with local community organizations, providing information and referral services, and organizing events and activities at each property. The goal of Resident Services is to help residents remain stable in their housing by preventing unnecessary evictions, providing resources to expand each individual’s opportunities, and fostering positive, cohesive communities.

Typical Responsibilities

• Establish contact with new residents in person and welcome new residents to the community.

• Explain the Resident Services program and the role of the Resident Services Coordinator in helping support residents to access local resources.

• Identify, assess, select, develop, and manage partnerships with local social service and resource agencies which may help residents maintain housing stability and access opportunities for growth.

• Assess needs of individual residents and provide information and referrals to residents in need of assistance.

• Assess needs of the whole property to plan, organize, and implement on-site events which focus on health and wellness, youth engagement, community resource education, and community building. Facilitate quarterly tenant meetings in coordination with property management.

• Communicate professionally and effectively with individuals of diverse backgrounds.

• Collaborate and support Resident Services team members, including attendance at bi-weekly team meetings and sharing resources.

• Coordinate with property and asset management staff around issues related to housing stability of residents and overall stability of the whole property.

• Keep abreast of community resources and processes for accessing those resources, particularly those pertaining to accessing medical services and transport, rent and utility assistance, and mental health services.

• Maintain knowledge of Oregon Fair Housing laws and industry standards of confidentiality. Utilize this knowledge in daily practice.

• Track and measure program progress by utilizing NHA’s internal database for data tracking.

• Work independently and in partnership with other Resident Services staff.

• Other duties as assigned.

Required Skills/Abilities:

• Ability to work a flexible schedule, including occasional evenings and weekends

• Basic computer skills including Microsoft Suite

• Ability to communicate with a variety of stakeholders both verbally and in writing

• Ability to complete assignments, find what needs to be done, and get help when needed

• Basic mediation skills that include listening, seeking common ground, and acknowledging differences

• Must have an active driver's license and driving record accepted by the NHA’s Auto Insurance underwriting requirements

• Strongly prefer bilingual Spanish-speaking and/or Russian-speaking language proficiency

Education and Experience:

• Two years of experience working in supportive services, or a Bachelor’s degree and one year of experience working in supportive services

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Walking up and down stairs
• Must be able to lift up to 40 pounds at times.
• Ability to operate a motor vehicle.

*NHAprovidesafullrangeofbenefits,includingbutnotlimitedtothe*following:

• Excellent health coverage through Kaiser Permanente, including multiple medical and dental plan options; NHA contributes 100% of the cost of coverage for the employee each year, plus an additional $250/month if the employee adds dependents. Some plans include alternative care and vision.

• 5% match, after the first year of employment, for our 403(b) plan

• Generous vacation and sick leave

• 4 weeks of paid parental leave

How to Apply:

To apply, please go to our website, nwhousing.org, click Get Involved, click Careers, and open the Resident Services Coordinator position announcement. Submit a resume and cover letter with your application.