Resident Storage Engineer

Key Responsibilities

Onsite Technical Support & Operations

• Act as the primary technical point of contact for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
• Perform health checks, firmware upgrades, patching, and system optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA requirements.

Incident & Problem Management

• Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.
• Perform root cause analysis (RCA) and provide preventive recommendations.
• Maintain incident reports and technical documentation.

Infrastructure & Integration

• Support integration with:
• o SAN/NAS environments
• o VMware / Hyper-V virtualization
• o Backup & Disaster Recovery solutions
• o Servers and network infrastructure
• Participate in change management activities.
• Assist in capacity planning and performance tuning.

Stakeholder & Service Management

• Work closely with customer IT team and internal service delivery team.
• Provide technical advisory and best practice recommendations.Job Description
• Prepare monthly service reports and attend review meetings.
• Ensure compliance with security and operational policies.

Requirements

Technical Skills

• Strong hands-on experience in enterprise storage administration.
• Experience supporting Pure Storage solutions is highly preferred.
• Good understanding of:
• o SAN (FC/iSCSI) architecture
• o RAID concepts
• o Storage replication & snapshot technologies
• o Virtualization platforms (VMware preferred)
• o Backup solutions
• Familiar with monitoring tools and ITSM systems.

Experience

• 3–6 years of experience in storage/system engineering.
• Experience in SI / Managed Services / Enterprise data center environment.
• Experience working in SLA-driven support environment.
• Vendor certifications are an added advantage.

Soft Skills & Competencies

• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.
• Responsible, independent, and customer-facing personality.
• Ability to work onsite full-time at customer location.
• Willing to support after-hours or standby when required.

Preferred Profile

• Experience handling banking, telco, or large enterprise environments.
• Exposure to high-availability and mission-critical infrastructure.
• ITIL knowledge or certification is a plus.