Residential Case Manager

Residential Case Manager

Opportunity Type: Full-Time

Office Location: Hingham, MA

Residences Located In: Braintree, Milton, and Rockland

Pay Rate: $25.44/hour

Sign-On Bonus: $2,000 Full-Time (30+ hours)

Bonuses paid in two increments; terms apply.

About The Arc of the South Shore

The Arc of the South Shore is proud to celebrate 75 years of advocacy and impact. Since 1951, we've partnered with individuals with disabilities and their families to build inclusive communities and support meaningful, independent lives.

Join us during this milestone year and become part of a mission-driven organization known for compassion, teamwork, and purpose.

About the Role

The Residential Case Manager is an advanced direct support professional who combines hands-on support with case management responsibilities to help adults with intellectual and developmental disabilities thrive in community-based residential settings.

Working under the direction of the Program Manager, you'll support individuals in achieving their personal goals, maintaining their health and well-being, strengthening community connections, and increasing independence. Approximately 75% of this role involves direct support services, while 25% focuses on case management, healthcare coordination, advocacy, and service planning.

What You'll Do

Direct Support & Individual Care

• Provide compassionate, person-centered support in daily living activities.
• Assist with personal care, meal preparation, household tasks, community participation, and recreational activities.
• Promote independence, self-determination, dignity, and personal choice.
• Support individuals in building and maintaining relationships with family, friends, and community members.
• Assist with money management and other independent living skills.

Case Management & Service Coordination

• Coordinate medical, dental, behavioral health, and other support services.
• Schedule and track appointments and ensure appropriate follow-up care.
• Accompany individuals to appointments as needed.
• Communicate with healthcare providers, family members, guardians, service coordinators, and support teams.
• Assist individuals in accessing benefits, community resources, and needed services.
• Advocate for individuals to ensure their needs and goals are addressed.

ISP & Documentation Responsibilities

• Implement and monitor Individual Service Plan (ISP) goals and objectives.
• Participate in ISP meetings and provide input regarding progress and support needs.
• Complete progress notes, appointment tracking, monthly summaries, and required documentation accurately and timely.
• Maintain compliance with DDS, licensing, accreditation, and agency requirements.

Health & Safety

• Administer medications in accordance with MAP regulations.
• Monitor health and well-being and report concerns appropriately.
• Respond to emergencies and complete required incident reporting.
• Help maintain a safe, clean, and welcoming residential environment.

Program Support

• Utilize approved flex time for case management activities, appointments, ISP meetings, documentation, and service coordination.
• Participate in on-call coverage as assigned.
• Attend trainings, meetings, and professional development activities.

What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Minimum one year of experience supporting individuals with intellectual and developmental disabilities, behavioral health needs, or related populations.
• Valid driver's license with a satisfactory driving record.
• Ability to transport individuals using agency vehicles.
• Ability to obtain and maintain MAP, CPR, First Aid, and other required certifications.
• Strong communication, organizational, and problem-solving skills.
• Basic proficiency with Microsoft Office, email, and electronic documentation systems.
• Ability to work independently while collaborating as part of a team.

Preferred Qualifications

• One year of experience as a Residential Counselor II or equivalent advanced direct support role.
• Associate's or bachelor’s degree in human services, Social Work, Psychology, Special Education, Healthcare, or a related field.
• Experience coordinating medical appointments and community services.
• Knowledge of DDS regulations, ISP implementation, and person-centered planning.

Why This Role Matters

As a Residential Case Manager, you play a vital role in helping individuals lead healthy, meaningful, and self-directed lives. Your work helps ensure people receive the support, advocacy, healthcare coordination, and opportunities needed to participate fully in their communities and achieve their personal goals. Every day provides an opportunity to make a lasting impact while building trusted relationships and supporting individual success.

Benefits (30+ Hours/Week)

• Health & dental insurance (up to 80% employer-paid)
• Vision insurance (100% employer-paid)
• Group life insurance & long-term disability
• Paid time off, including 13 holidays
• 403(b) retirement savings plan
• Employee Assistance Program (EAP)
• Employee referral program

…and a supportive workplace where your work truly matters.

Apply Today

Ready to make a difference while building a meaningful career?

Apply today on Indeed and join The Arc of the South Shore as we celebrate 75 years of advocacy, inclusion, and community impact.

Pay: $25.44 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person