Residential Case Manager

• Increase your take home pay with a generous salary packaging
• Enjoy 5 weeks annual leave
• Supportive, inclusive culture where people thrive together

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About the Role

As a Residential Care Case Manager at Junction Support Services, you will provide trauma-informed, therapeutic and person-centred case management to children and young people living in residential care. Working collaboratively with young people, families, carers and key stakeholders, you will support the development and implementation of individualised case plans that promote safety, stability, wellbeing and positive life outcomes.

You will advocate for young people, coordinate services, facilitate meaningful participation in decision-making, and help strengthen connections to family, culture, education and community. Through building trusted relationships and identifying strengths, you will empower young people to achieve their goals and develop the skills needed for independence and future success.

This role is about much more than case coordination. It is about creating opportunities, fostering resilience and walking alongside young people as they navigate challenges and work towards brighter futures.

This is a full-time opportunity based in Morwell, working within a dedicated and supportive Residential Care team committed to making a lasting difference in the lives of vulnerable children and young people.

What You Can Expect

In this role, you will:

• Provide trauma-informed, therapeutic case management that promotes the safety, wellbeing and positive development of children and young people in Residential Care.
• Develop, implement and review individualised case plans, ensuring young people are actively involved in decisions that affect their lives.
• Build strong relationships with young people, families, carers and key stakeholders to achieve meaningful and sustainable outcomes.
• Advocate for young people and coordinate access to education, health, therapeutic, cultural and community-based supports.
• Strengthen connections to family, culture, identity and community, supporting a sense of belonging and resilience.
• Lead care team collaboration, maintain quality documentation and support successful transitions toward independence and future goals.

This role is about more than case management. It is about creating opportunities, building resilience and supporting children and young people to thrive in a safe, stable and nurturing environment.

About You

You will bring:

• Relevant qualifications in Community Services, Social Work, Welfare, Psychology or a related discipline, and/or extensive experience in case management within child, youth and family services.
• Demonstrated experience working with children and young people who have experienced trauma, abuse, neglect and other complex needs.
• Strong knowledge of trauma-informed, therapeutic and strengths-based practice, with the ability to engage and support vulnerable young people.
• Well-developed case management skills, including assessment, care planning, advocacy, stakeholder engagement and outcome-focused interventions.
• Experience collaborating with families, carers, government departments and community service providers to achieve positive outcomes for young people.
• Excellent communication, relationship-building and organisational skills, with an understanding of Child Safe Standards, permanency planning and relevant legislative frameworks.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

• Increase your take home pay with a generous salary packaging
• Enjoy 5 weeks annual leave with 17.5% leave loading on 4 of those weeks
• Ongoing professional development
• Clinical supervision and debriefing opportunities
• Access to agency vehicles for work related travel
• Supportive and inclusive team culture
• Make a genuine difference every day

How to apply

To apply, please click 'Apply' and submit:

• Your current resume, outlining your relevant skills, qualifications, and experience.
• A cover letter explaining why you are well suited to this role.
• A response to the key selection criteria, demonstrating how your skills, experience, and achievements align with the requirements of the position.

Applications close: 13 November, 2026. Applications will be reviewed as they are received, and the advertisement may close prior to the closing date if a suitable candidate is identified.

We look forward to receiving your application.

If you have any questions about this opportunity, please contact the People & Culture team on (02) 6043 7400.

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.

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