RESIDENTIAL COORDINATOR

Residential Coordinator

RHD Delaware – ACT Plus Program

Department: ACT Plus

Reports To: ACT Plus Team Leader

FLSA Status: Exempt (subject to review)

Employment Type: Full-Time

Position Summary

The Residential Coordinator provides leadership and oversight for ACT Plus staffed residential homes, ensuring a safe, recovery-oriented, and person-centered living environment for individuals with serious mental illness. This position is responsible for supervising Residential Support Workers, coordinating residential operations, ensuring compliance with agency policies and regulatory requirements, and serving as a liaison between residential staff, clinical teams, consumers, families, and community stakeholders.

Essential Duties and ResponsibilitiesStaff Leadership & Supervision

• Recruit, schedule, train, and supervise Residential Support Workers.

• Ensure staff understand and follow agency policies, procedures, and treatment philosophies.

• Conduct regular supervision, coaching, performance feedback, and annual performance evaluations.

• Monitor staffing schedules to ensure appropriate coverage and service continuity.

• Ensure staff complete all required trainings and maintain required certifications.

Residential Operations

• Oversee daily operations of staffed residential homes.

• Ensure homes remain safe, clean, and free of hazards.

• Monitor compliance with health, safety, and residential care standards.

• Collaborate with agency leadership to address operational needs and maintain quality services.

Participant Support & Recovery Services

• Ensure individualized recovery plans are implemented consistently and effectively.

• Support a recovery-oriented environment that promotes independence, wellness, and community integration.

• Coordinate with consumers, staff, and treatment providers to address participant needs.

• Promote consumer health, safety, dignity, and quality of life.

Team Collaboration & Communication

• Serve as a liaison between Residential Support Workers and the ACT Plus clinical team.

• Attend daily treatment team meetings and other assigned administrative meetings.

• Facilitate and lead monthly residential staff meetings.

• Communicate significant participant, staffing, and operational concerns to the interdisciplinary team, including medical providers when appropriate.

Documentation & Compliance

• Ensure timely completion and accuracy of required documentation, including shift logs, progress notes, incident reports, and other agency records.

• Monitor compliance with agency, state, federal, and accreditation requirements.

• Support quality assurance initiatives and continuous improvement efforts.

Community Relations

• Develop and maintain positive relationships with neighbors, community organizations, and external stakeholders.

• Serve as a representative of the program within the community.

• Coordinate with family members, guardians, service providers, and community agencies as appropriate.

QualificationsEducation

• Master's Degree in Social Work, Counseling, Psychology, or a related Human Services field preferred.

• Bachelor's Degree in Human Services or a related field required with a minimum of three (3) years of direct experience working with individuals with serious mental illness.

Experience

• Experience supervising staff in a behavioral health, residential, or community-based setting preferred.

• Experience working with individuals experiencing serious mental illness strongly preferred.

Additional Requirements

• Valid driver's license and reliable transportation.

• Ability to travel between residential program locations.

• Ability to work flexible hours, including evenings, weekends, and on-call responsibilities as needed.

Competencies

• Leadership and Staff Development

• Behavioral Health and Recovery-Oriented Services

• Team Collaboration and Communication

• Residential Program Operations

• Crisis Intervention and Problem Solving

• Documentation and Regulatory Compliance

• Organizational and Time Management Skills

• Community Partnership Development

• Professional Judgment and Decision Making

• Person-Centered and Trauma-Informed Care

Required Certifications & Training

• CPR and First Aid Certification

• Assistance with Self-Administration of Medication (AWSAM) Certification

• Defensive Driving Training

• MANDT Training

• PROMISE Training

• Infection Control Training

• Suicide Risk Management Training

• Crisis Prevention and Intervention Training

• Training in Serious Mental Illness and Recovery Services

• Fire Safety and Emergency Evacuation

• Food Safety and Safe Handling Practices

• Abuse, Neglect, and Exploitation Prevention Training

• HIPAA, Privacy, and Confidentiality Training

• Additional agency-required trainings as assigned

Work Environment & Physical Requirements

• Work is performed in residential homes, community settings, and office environments.

• Frequent standing, walking, bending, reaching, and movement throughout residential locations.

• Ability to lift and move items as needed to support residential operations.

• Regular use of computers, mobile devices, telephones, and office equipment.

• Frequent travel between multiple residential locations may be required.

Additional Expectations

• Maintain confidentiality and HIPAA compliance at all times.

• Adhere to all agency policies, safety requirements, and quality standards.

• Demonstrate professionalism, leadership, and sound judgment in all interactions.

• Perform other duties as assigned to support program operations and participant success.

Equal Opportunity Employer

RHD is an Equal Opportunity Employer committed to fostering an inclusive workplace that values diversity, respect, and belonging for employees and the individuals we serve.

ATS Keywords: Residential Coordinator, Behavioral Health, Mental Health, ACT Team, Serious Mental Illness, Residential Services, Staff Supervision, Program Coordination, Recovery-Oriented Care, Community Mental Health, Crisis Intervention, Residential Management, Care Coordination, Team Leadership, Compliance, Documentation, Behavioral Health Leadership.