Residential Coordinator

Refuge for Women is a non-profit, faith-based organization providing specialized care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers safe housing, at no charge to the resident, with around-the-clock care as clients progress through evidence-based, trauma-informed programming. The compassionate staff is trained to help residents work through the program to reclaim their identities and reach their goals to overcome addictions, heal from trauma and develop life skills leading to healthy, balanced living and financial independence. Refuge for Women strives to help each woman complete the program with a vision for her future, equipped to succeed and sustain a life marked with dignity and hope.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

Must be able to successfully pass a background check and drug test upon receiving an offer of employment.

To view Refuge for Women's benefits, click HERE.

Schedule: M-Th, 1 -4 p.m. and 8-4 on Fridays)

Position Overview: 

The Residential Coordinator ensures a safe, structured, and trauma-informed environment for residents within the recovery program. This role oversees daily residential operations, supports residents in stabilization, and ensures alignment with the organization’s mission. Responsibilities include managing house operations, providing direct resident support, responding to crises, collaborating with staff and volunteers, and promoting healing and growth within a faith-based context.

Your Team Contribution:

As a Residential Coordinator, you are the heart of daily home operations—fostering safety, consistency, and compassion while empowering residents to rebuild their lives. You help maintain the home’s structure, encourage personal responsibility, and contribute to an environment of dignity and respect.

You’ll Be Successful If:

You are passionate about making sure that daily operations run smoothly and there is consistent communication with the team. You are proactive about identifying needs in the home, residents, and schedule.

Resident Support & Oversight:

• Uphold resident guidelines, daily schedules, and program expectations during assigned shifts.
• Provide direct support, mentoring, accountability, and encouragement to residents.
• Facilitate life skills workshops, group sessions, and check-ins.
• Complete shift and incident reports accurately and promptly.
• Respond appropriately to crisis situations following safety protocols.

Home Operations:

• Monitor and maintain the safety, order, and cleanliness of the facility.
• Oversee logistics for resident transitions (intake, exits, room prep, transportation).
• Ensure the home is stocked and maintained—groceries, supplies, and repairs.
• Coordinate with staff and volunteers for appointments, transportation, and activities.
• Support scheduling and communication of household tasks.

Resident Care & Case Coordination:

• Assist in implementing individualized care and stabilization plans.
• Support connections to community resources, referrals, and aftercare services.
• Participate in case discussions and contribute to care plans.
• Maintain confidentiality and uphold program standards.
• Encourage engagement in spiritual growth and recovery programming.

Team Collaboration & Culture:

• Participate in team meetings and staff training sessions.
• Foster healthy, professional relationships with residents and coworkers.
• Communicate effectively with staff regarding resident progress and home needs.
• Promote a supportive, faith-based environment conducive to healing.
• Model organizational values in word and deed.

Skills & Qualifications:

• Strong written and verbal communication skills.
• Knowledge of trauma-informed care and crisis intervention.
• Ability to lead with compassion, professionalism, and consistency.
• Teachable, organized, and adaptable with strong initiative.
• Valid Texas driver’s license and reliable transportation.
• Current CPR/First Aid certification (or ability to obtain).
• Knowledge of substance use and recovery practices.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Successful completion of background check.