Residential Customer Service Representative

The Customer Service Representative will join our close-knit Residential team at our Head Office in Chatswood. This role offers professional development in a diverse work environment, alongside individuals who are all focused on achieving strong customer service outcomes.

As a Customer Service Representative, you will be the first point of contact for enquiries, providing assistance and directing calls to the relevant team. You will handle inbound calls and emails, ensuring that each customer interaction is handled professionally and efficiently.

Primary Responsibilities:

• Managing high volumes of inbound calls, providing timely and professional assistance to residents.
• Provide resolutions to resident concerns, and feedback, and booking enquiries.
• Provide accurate information about URM services.
• Data Entry
• Assist residents and council with coordinating and scheduling waste collection bookings efficiently.
• Escalate issues to the appropriate department when necessary.
• Follow up with relevant department/team to ensure queries have been addressed.
• Utilise URM CRM platforms accordingly to successfully capture and record data.
• Assisting with Daily Reporting Tasks
• Collaborate with team members and other departments to improve processes and enhance the customer experience.

The ideal candidate will come from a similar background where they have customer centric experience.

Personal attributes must include:

• Highly organised to operate in a diverse team environment,
• Excellent telephone manner and interpersonal skills,
• Proficiency in using CRM systems and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced setting.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

The Rewards:

• URM promotes health, happiness and productivity for their staff members and offers a complimentary Platinum Gym Membership to all employees at Head Office
• For the right individual, a position within our company provides long-term career prospects and the chance to join a merit-based organisation with a proven history of promoting from within.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experiences do you have as a Customer Service Representative?
• Have you worked in a call centre before?
• Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?