Residential Electrical Service Technician

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company dedicated to keeping homes comfortable, lights on, and water flowing. We provide Plumbing, HVAC, Electrical, Restoration, and other home services throughout Northeast Ohio. Our team members have opportunities to earn competitive pay, grow their careers, and become part of a company that values quality workmanship and customer satisfaction.

Why Choose The Wilson Companies?

• Competitive Compensation – Top-of-market earning potential in our industry.
• Medical Insurance – We pay 70% of health, dental, and vision insurance premiums for you and your family, plus company-paid life insurance.
• Work-Life Balance – Two weeks of PTO after 90 days and seven paid holidays.
• 401(k) Plan – Company match of 3%.
• Professional Development – $1,500 annual education and training credit.

Our Core Values

Betterment – The ambitious pursuit of winning individually and as a team.

Accountability – We do what we say we are going to do.

Teamwork – Winning only happens when we work as a team.

Transparency – We communicate honestly and clearly with our customers and teammates.

Position Overview

The Residential Electrical Service Technician is responsible for diagnosing, troubleshooting, maintaining, and repairing residential electrical systems. This role focuses exclusively on electrical service calls, helping homeowners resolve electrical issues safely and efficiently. The ideal candidate has strong technical skills, takes pride in quality workmanship, and delivers excellent customer service without a sales-focused or installation-sales component.

Key Responsibilities

• Respond to residential electrical service calls to diagnose and repair electrical issues.
• Troubleshoot electrical systems, circuits, outlets, switches, lighting, breakers, and other electrical components.
• Identify the root cause of electrical problems and recommend appropriate repairs based on technical findings and safety requirements.
• Perform electrical repairs, replacements, and maintenance to restore safe and reliable operation.
• Inspect electrical systems and identify potential hazards, code violations, or other safety concerns.
• Explain the problem, recommended repair, and completed work to homeowners in a clear and professional manner.
• Provide honest, accurate information about repairs and answer customer questions.
• Complete all work in accordance with applicable electrical codes, company standards, and safety procedures.
• Test and verify completed repairs to ensure systems are operating properly before leaving the customer's home.
• Maintain a clean, organized work area and protect the customer's home while performing service work.
• Maintain a clean, organized, and properly stocked service vehicle, ensuring tools and materials are available for scheduled calls.
• Accurately document service findings, work performed, materials used, and follow-up recommendations.
• Coordinate with dispatch and customer service to ensure timely responses and efficient completion of service calls.
• Practice safe driving habits and follow all company safety policies.
• Participate in training sessions, team meetings, and ongoing technical development.
• Assist and mentor apprentices when needed, sharing safe work practices and troubleshooting techniques.
• Follow the company Code of Ethics and Team Rules.
• Represent The Wilson Companies professionally and demonstrate our core values every day.
• Perform other duties as assigned.

Minimum Qualifications

• Associate degree in an electrical or related technical field preferred, but not required.
• At least 2 years of technical or residential electrical trade experience.
• Strong knowledge of residential electrical troubleshooting, diagnostics, maintenance, and repairs.
• Understanding of applicable electrical codes, regulations, and safety requirements.
• Ability to identify electrical hazards and determine appropriate repair solutions.
• Experience using electrical testing equipment, hand tools, and power tools safely.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively with a team.
• Valid driver's license and acceptable driving record.
• Willingness to participate in ongoing training and professional development.

Physical Demands and Work Environment

• Ability to climb ladders and work in confined or elevated spaces when necessary.
• Ability to lift up to 50 pounds.
• Ability to pick up and carry at least 25 pounds consistently and transport items up to 250 feet without assistance.
• Ability to operate handheld power tools and electrical testing equipment.
• Ability to wear required personal protective equipment.
• Ability to work in residential homes, crawl spaces, attics, and other job-site environments.
• Ability to work more than 40 hours per week and up to 12 hours per day, as business needs require.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• 401(k) with 3% company match
• Paid time off
• Seven paid holidays
• Employee assistance program
• Employee discount
• Referral program
• Professional development assistance
• $1,500 annual education and training credit
• Career development plan

Desired Skills and Experience

If you enjoy troubleshooting electrical problems, delivering quality repairs, and helping homeowners feel safe and confident in their homes, this could be the right opportunity for you.

At Wilson, you will be part of a team that values technical excellence, accountability, teamwork, and continuous improvement. Your work will directly contribute to customer satisfaction and the success of a trusted, family-owned company.

If you want more than just a job and are looking for a long-term career with opportunities to grow, we encourage you to apply.

Learn more about Wilson at

Job Type: Full-time

Pay: $70,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• What shift(s) are you interested in? M-F, W-Sat OR Tue-Sat, Sun-W OR Sun-Thu

Experience:

• Electrical: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Stow, OH 44224: Relocate before starting work (Required)

Work Location: In person