Residential Field Operations Technician

Job Summary

Position Summary

The Residential Field Operations Technician is responsible for supporting daily field operations, conducting residential property inspections, coordinating job-site activities, and ensuring projects are completed safely, efficiently, and to company quality standards.

This position serves as a key connection between homeowners, field crews, subcontractors, and management. The ideal candidate is dependable, detail-oriented, customer-focused, and capable of working independently in a fast-paced outdoor environment.

Essential Duties and ResponsibilitiesField Operations

• Conduct residential property inspections before, during, and after project completion.
• Document existing property conditions, roof damage, and construction-related concerns through photographs and written reports.
• Assist with coordinating roofing crews, subcontractors, materials, and job-site schedules.
• Monitor job progress to ensure work is completed according to company standards and project specifications.
• Identify and report workmanship concerns, safety hazards, and project delays to management.
• Verify proper job-site setup, material delivery, and equipment availability.
• Perform final quality-control inspections and confirm job-site cleanliness upon completion.
• Assist with service calls, warranty inspections, and customer follow-ups.

Customer Relations

• Communicate professionally with homeowners regarding project schedules, progress, and completion.
• Provide updates to customers and management regarding job-site conditions and project status.
• Address customer concerns promptly and escalate issues when necessary.
• Maintain a professional appearance and represent Native Roofing positively in the field.

Safety and Equipment

• Follow all company safety policies and applicable OSHA requirements.
• Ensure proper use of ladders, personal protective equipment, tools, and company vehicles.
• Identify unsafe working conditions and immediately report them to management.
• Maintain assigned tools, equipment, and company property.
• Ensure job sites are secured and free of unnecessary debris or hazards.

Administrative Responsibilities

• Complete daily job reports, inspection forms, and photographic documentation.
• Track project progress and communicate completion status.
• Assist with material verification and inventory tracking.
• Maintain accurate records of customer interactions, job-site issues, and corrective actions.
• Utilize company software, mobile applications, and communication platforms as required.

Qualifications and Requirements

• High school diploma or equivalent preferred.
• Previous experience in roofing, residential construction, property inspections, or field operations preferred.
• Knowledge of residential roofing systems and construction practices is a plus.
• Strong communication and customer service skills.
• Ability to identify construction defects and quality-control concerns.
• Basic smartphone, tablet, and computer skills.
• Valid driver's license with an acceptable driving record.
• Ability to work outdoors in varying weather conditions.
• Ability to climb ladders, access rooftops, and safely navigate residential job sites.
• Ability to lift and carry materials and equipment as required.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple assignments.

Performance Expectations

The Residential Field Operations Technician is expected to:

• Maintain consistent communication with management and field personnel.
• Complete assigned inspections and reports accurately and on time.
• Identify potential problems before they result in customer complaints or project delays.
• Ensure projects meet Native Roofing's workmanship and cleanliness standards.
• Maintain professional relationships with homeowners, crews, and vendors.
• Demonstrate reliability, accountability, and a strong work ethic.
• Protect company equipment, vehicles, materials, and reputation.

Additional: Driver Licenses is Required for this position. Bilingual candidate is preferred.

Physical Requirements

This position requires frequent standing, walking, bending, climbing ladders, and working outdoors. Employees may be required to access sloped roofs and uneven terrain while following established safety procedures.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off

Work Location: In person