Residential Sales Associate

Job Title: Residential Sales Associate

Company Overview: CertaPro Painters of Northwest Indiana is an established residential and commercial painting company based in Crown Point, IN. Founded in 2013 and owned by John Jordan, the company has built a strong reputation throughout Northwest Indiana, approaching 1,000 Google reviews. The business is focused on continued growth through strong customer relationships, quality workmanship, and an experienced sales and production team.

Role Summary: We are seeking a Residential Sales Associate to join our growing team and help drive residential painting sales throughout Northwest Indiana, with a particular focus on Porter County. This is an in-home, consultative sales role focused on meeting homeowners, assessing painting needs, preparing estimates, closing projects, and delivering an exceptional customer experience. The ideal candidate is personable, competitive, confident, and comfortable building relationships while consistently asking for the sale.

Salary Information: Compensation includes a base salary of $40,000, plus commission. The current commission structure is 4% of sales revenue, Additional monthly and quarterly performance bonuses may be available. Benefits include a company vehicle, gas card, health insurance, 401(k) with company match, and two weeks of paid vacation.

Responsibilities:

• Conduct in-home sales appointments with residential customers.
• Build rapport, establish trust, and identify homeowner needs.
• Assess painting projects, take measurements, and prepare accurate estimates.
• Present proposals and confidently ask for the sale.
• Handle customer objections and provide solutions.
• Follow up consistently on unsold estimates and open opportunities.
• Manage approximately 10–15 estimates per week during peak season.
• Maintain accurate customer information and sales activity in CertaOne.
• Communicate with customers throughout the sales and project handoff process.
• Coordinate with production teams to ensure project expectations are clearly communicated.
• Attend job kickoffs for complex projects when needed.
• Work toward a first-year sales target of approximately 650,000–800,000.
• Maintain a professional, customer-focused approach that supports referrals and repeat business.

Requirements:

• Previous sales experience strongly preferred.
• In-home sales experience is ideal.
• Home improvement, remodeling, painting, or other home services sales experience is a strong plus.
• Painting industry experience is helpful but not required.
• Strong ability to build rapport and establish trust quickly.
• Confident, personable, and comfortable asking for the sale.
• Strong objection-handling and closing skills.
• Competitive, goal-oriented, and motivated by results.
• Excellent communication and customer service skills.
• Organized and able to manage appointments, estimates, and follow-up.
• Comfortable using CRM systems and learning new technology.
• Coachable and willing to follow the CertaPro sales process.
• Strong attention to detail when preparing estimates.
• Ability to work independently while contributing to a team environment.
• Driving record that meets company vehicle and insurance requirements.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Company car
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• In-Home Sales: 3 years (Preferred)

Work Location: In person