Residential Service Coordinator (Swing Shift)

JOB SUMMARY:

The primary function of the Residential Services Coordinator is to welcome, register, orient and provide services for guests of the Weingart Center. The Residential Services Coordinator provides services as needed to program administrative staff in an efficient, accurate, friendly, and consistent manner. The Residential Services Coordinator prepares and maintains registration records, receives, directs, and handles Center phone calls and messages in the absence of the telephone operator, and prepares and maintains program and hotel log entries.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

Welcome, orients and registers guests.

Maintains an updated logbook communicating activities relating to or affecting housing.

Works with guests to solve housing problems or provide other services as needed.

Coordinates maintenance and housekeeping activities to ensure timely availability of rooms for rent.

Issues, collects room keys and passes from residents.

REQUIRED EDUCATION/TRAINING AND EXPERIENCE:

AA degree or BA Degree or equivalent work experience.

Bilingual (English/Spanish) skills a plus.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

Sitting and standing for long periods of time, walking, stooping, and bending.

Ability to move to various physical locations in the complex.

Ability to see, hear and talk clearly to receive instructions and to give instructions.

Complex reading skills, complex writing skills, judgment, and decision-making capability.

Ability to be self-directed in work and work well with others as part of a case-work team.

Work indoors in a temperature-controlled environment.

Ability to work well under highly stressful conditions, to interact with needy participants, to set realistic goals, to establish healthy boundaries.

Ability to respond effectively to the most sensitive inquiries or complaints.

High level concentration and attention to detail for extended periods of time required.

Ability to quickly organize and communicate thoughts and to understand communications from others.

Ability to work independently, with others and around others, to have verbal contact with others, face-to-face contact with others, and to prioritize work and make decisions.

Must be fully vaccinated against COVID-19 as defined by CDC.

About WEINGART CENTER ASSOCIATION

As one of the best comprehensive human services organizations in the western United States, Weingart Center is committed to removing barriers that keep people from housing. With multiple Interim and Permanent Supportive Housing solutions throughout the greater Los Angeles area, Weingart Center addresses the needs of seniors, Veterans, women, members of the LGBTQAI+ community, the formerly incarcerated, and many others experiencing homelessness. All Weingart Center housing solutions include comprehensive wraparound services, which are designed to help clients overcome challenges and clear the way for a fulfilling life.