Residential Support Worker

The Anglican Trust for Women and Children is a major Auckland family charity and one of the city’s oldest.

We have been helping mothers, children and whānau since 1858 and are here for the long haul. Through our family services, early education services and social work services we are committed to investing in Auckland’s children and building them the happy, healthy future they deserve.

Our Mission:

Support whānau to nurture their tamariki and give them a happy, healthy and secure future.

Our Vision:

Resilient, empowered and connected whānau and communities.

Our Values:

• Aroha
• Whakawhanaungatanga
• Kaitiakitanga
• Maiātanga
• Tumanako

Mō te tūnga | About the role

At Granger Grove, everyday moments are opportunities to support positive change. As a Support Worker, you’ll work alongside mothers and their tamariki, providing practical parenting support that builds confidence, strengthens parenting and life skills, and supports greater independence.

Through everyday routines and interactions, you’ll coach, encourage and role model skills, helping mothers put their learning into practice. By building respectful relationships and providing consistent support, you’ll play an important role in each mother’s progress through the programme supporting their journey toward independence and confidence.

In this role, you will:

• Coach and role model parenting, child management and everyday life skills.
• Build mothers’ confidence and support increasing independence for themselves and their tamariki.
• Support mothers’ journey through the program to independance
• Build respectful, trusting relationships while maintaining professional boundaries and confidentiality.
• Maintain clear, accurate documentation and incident reporting.
• Contribute to a safe and welcoming residential environment.
• Work collaboratively with the wider team through handovers, clinical meetings and supervision.
• Provide consistent support by following agreed plans and approaches.

Mōu | About you

You are warm, dependable and genuinely committed to helping mothers build confidence and capability. You understand that effective support means working alongside mothers—coaching, modelling and encouraging them to develop skills and independence for themselves and their tamariki.

You bring resilience and self-awareness to your practice, remaining calm and constructive in challenging situations and reflecting on how your own approach impacts others. You build trusting relationships while maintaining clear professional boundaries and provide the consistent, respectful support that helps mothers make meaningful progress.

Skills and experience:

• Full, clean driver’s license
• Support work experience in a residential programme (At least 3 years)
• Additional training or experience in early intervention services eg: attachment theory, special education services etc
• Strong interpersonal skills
• Excellent written and verbal communication
• Strong interpersonal skills and the ability to build positive, professional relationships.
• Computer literate, with solid Microsoft Office skills
• The ability to maintain accurate, professional documentation and respect confidentiality.

The way you work You:

• Take ownership and follow things through from start to finish.
• Bring confidence, care and a conscientious approach to challenging situations.
• Show initiative and use sound judgement.
• Plan ahead and pay attention to detail.
• Work collaboratively and contribute positively to a consistent team approach.
• Balance warmth and encouragement with clear professional boundaries.
• See everyday interactions as opportunities to support learning, confidence and progress.

What we offer:

• A high trust organisation
• Supportive team environment
• Ongoing professional development opportunities
• Up to 15 days additional gifted leave per annum

If you are passionate about working alongside mothers, supporting them to strengthen their parenting confidence and skills, and helping create positive change for mothers and tamariki, we would love to hear from you.

Applications will be open until suitable candidates are found.

Only shortlisted candidates will be contacted.