Resolution Specialist

About us
 
As the leading provider of private dispute resolution services in New Zealand, we aim to maintain that position and to continue to set the standard of excellence for private, domestic, and international dispute resolution in New Zealand.
 
We are team oriented and believe we are able to achieve more collectively than individually, with continuous improvement and innovation being integral to our culture and success.
 
About our role
 
Based in the heart of Takapuna, overlooking the beach and a few steps away from cafés and restaurants, our modern offices are a great place to work.
 
Our organisation manages ACC reviews. You will be fully supported by a case management team and all your work will be assigned via a case management system. You will also be supported by other Resolution Specialists for advice and guidance if required.
 
This role is ideal if you enjoy having your own caseload and are extremely organised. We are looking for legally trained professionals who can work full-time, Monday to Friday, 8.30am to 5.00pm. While previous experience in Medico-Legal work, ACC Reviews or Dispute Tribunal work would be an advantage, we welcome applicants with less experience as we will provide comprehensive training and development to help you succeed in this role.
 
Main responsibilities:

• Acting as an independent Reviewer under the Accident Compensation Act 2001, including conducting Case Management Conferences and Review Hearings.
• Ability to write clear, concise legal decisions and submit them in a timely manner.
• Completing peer reviews of draft decisions to ensure the accuracy, clarity and cogency of the decision.
• Assess all evidence, including complex medical reports and information, submissions, etc.
• Handling confidential information in a professional and respectful manner.
• Responding to queries from parties in a prompt and professional manner.
• Ability to relate to people from all walks of life.
• Ability to conduct Zoom hearings or face-to-face hearings with parties.
• Develop supportive and service-oriented relationships with Case Managers and the ICRA Manager.
• Provide accurate, detailed, and timely completion of minutes for all matters.
• Opportunity to conduct conciliations, facilitations or mediations.

About you
 
You will need to possess excellent written and oral communication skills, be a sound listener, with the ability to stay calm when dealing with parties. You will need to have excellent time management and organisational skills to succeed in this role. Being able to make common sense judgement calls combined with having excellent interpersonal skills are a must. You will need to be able to assess a wide range of evidence and be confident in making a decision. Being able to relate to people from all walks of life and remain calm in your dealings with them is paramount.
 
The following will also contribute to your success:

• Bachelor of Law qualification and at least 5+ years relevant post-qualification experience.
• Medico-legal experience an advantage.
• Litigation experience and/or decision-making experience in a legal or quasi-legal role an advantage.
• Attention to detail.
• Excellent time management skills.
• Reliable and punctual for conferences and hearings.
• Experience conducting face-to-face or Zoom hearings.
• Experience writing concise legal decisions.
• Ability to analyse complex evidence, interpret the law, and make a decision.
• Experience dealing with people from all walks of life.
• Outstanding communication and relationship management skills.
• Proficient with technology ie, Zoom and Microsoft Teams, Outlook.
• Self-driven with a sense of initiative.
• Ability to remain professional in emotional situations.

What you will get in return

• A guaranteed supply of diverse and interesting work.
• A collaborative and supportive environment with a great team culture and work/life balance.
• Training, performance coaching and development.
• Potential to support ICRA in other work such as resolving Fire and Emergency disputes, employment matters and other conflict resolution services.

How to apply
 
To apply for our role, please Apply Now and submit your tailored cover letter and CV.