Resort Hostel Manager

About the role

The Resort Hostel Manager will take overall responsibility for the property's daily operations, guest experience, team performance, revenue, events, and profitability. You will lead a multicultural team and create an environment where guests feel welcomed, connected, and entertained while maintaining strong operational standards and financial discipline. The successful candidate will be both a hands-on operator and a people leader, comfortable moving between front office operations, guest engagement, events, staff management, commercial activities, and problem-solving on the floor.

Key responsibilities

• Lead all day-to-day operations of the hostel, ensuring smooth and efficient service across all departments including Front Office, Housekeeping, Guest Experience, Events, Bar/F&B, and operational support functions
• Maintain and improve operational SOPs, service standards, policies, and procedures
• Ensure rooms, public areas, social spaces, bars, and facilities are maintained to brand standards
• Create an outstanding social hostel experience for international travelers, backpackers, digital nomads, and young travelers
• Build a strong guest community through activities, events, parties, tours, games, and social experiences
• Lead the planning and execution of daily and weekly hostel events, parties, activities, pub crawls, tours, games, and social programs
• Take ownership of the property's commercial performance, monitoring occupancy, ADR, RevPAR, room revenue, ancillary revenue, F&B revenue, event revenue, and guest spend
• Monitor P&L, payroll, labor costs, operating expenses, F&B costs, inventory, purchasing, and wastage
• Lead, motivate, coach, and develop a diverse, multicultural hostel team
• Build relationships with DMCs, tour operators, travel agencies, activity providers, local businesses, nightlife venues, and tourism partners

About you

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or related field
• 5+ years of hospitality or hotel/hostel operations experience, with previous supervisory or management responsibility
• Experience as a Hostel Manager, Hostel General Manager, Hotel Manager, Resort Manager, Operations Manager, Assistant General Manager, or similar role
• Experience in hostels, lifestyle hotels, resorts, party hostels, boutique hotels, nightlife, or social hospitality is highly desirable
• Strong understanding of Front Office, Housekeeping, Guest Experience, Events, F&B, and daily property operations
• Demonstrated ability to manage multicultural and international teams
• Strong commercial understanding with experience in revenue, occupancy, cost control, budgeting, and P&L management
• Experience organizing or managing events, parties, activities, tours, or entertainment programs
• Strong English communication skills; additional languages are an advantage
• Willingness to work flexible schedules, weekends, evenings, holidays, and during major events

About us

Slumber Party is a social and party hostel brand designed around community, experiences, entertainment, and memorable travel. Our properties bring together international travelers through accommodation, events, nightlife, activities, tours, and social experiences.