Resort Housekeeping Manager

Company: Vertex Premier Hotel Services
Location: Orlando, FL
Property Type: Timeshare Resort – Approximately 100 Units
Salary: $65,000 annually

Job Overview

Vertex Premier Hotel Services is seeking an experienced Resort Housekeeping Manager to oversee housekeeping operations at a 100-unit timeshare resort in Orlando, Florida.

The ideal candidate is a hands-on hospitality leader who can effectively manage daily housekeeping operations, maintain high cleanliness standards, lead and develop the housekeeping team, and build a strong working relationship with resort management. This position requires someone who is organized, responsive, and comfortable being actively involved in day-to-day operations.

Key Responsibilities

• Oversee all daily housekeeping operations for approximately 100 timeshare units.
• Lead, schedule, coach, and support housekeeping supervisors, room attendants, house attendants, and other housekeeping team members.
• Ensure guest units and assigned public areas consistently meet resort and company cleanliness standards.
• Conduct regular inspections and follow up promptly on deficiencies.
• Coordinate daily staffing and assignments based on occupancy, arrivals, departures, and operational needs.
• Monitor productivity, labor usage, attendance, and overall team performance.
• Maintain appropriate inventory levels for linens, guest supplies, cleaning products, and housekeeping equipment.
• Partner closely with resort leadership to address operational needs, guest concerns, and service opportunities.
• Respond quickly and professionally to housekeeping-related guest or client concerns.
• Train new employees and provide ongoing coaching and development to the housekeeping team.
• Ensure compliance with company policies, safety procedures, and applicable health and workplace regulations.
• Maintain accurate operational records, schedules, inspection documentation, and other required reporting.
• Support recruiting, onboarding, and retention efforts for the housekeeping department.
• Promote a positive, accountable, and team-oriented work environment.

Qualifications

• Previous housekeeping management experience in a hotel, resort, timeshare, or similar hospitality environment required.
• Strong leadership and team-management skills.
• Hands-on management style with the ability to work effectively in a fast-paced operation.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage staffing, scheduling, quality control, and daily operational priorities.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Ability to work a flexible schedule based on resort needs, including weekends and holidays as required.
• Bilingual English/Spanish is a plus.

Compensation & Benefits

• $65,000 annual salary
• Medical insurance
• Dental insurance
• 401(k)
• Unlimited PTO
• Opportunities for professional growth within Vertex Premier Hotel Services

Vertex Premier Hotel Services is an E-Verify employer.