Resort Manager

The Resort Manager (Resident Manager) is responsible for the daily operations, guest experience, and overall performance of Sunlight EcoTourism Island Resort. Acting as the on-site head of operations, the RM ensures that all departments — Front Office, Housekeeping, F&B, Maintenance, and Guest Services — function efficiently and consistently deliver the Sunlight Hotels and Resorts’ brand promise of heartfelt service, operational excellence, and Filipino hospitality.

Key Responsibilities

1. Operations Management

• Oversee all hotel operations and ensure smooth day-to-day running of all departments.
• Implement and monitor Standard Operating Procedures (SOPs) consistent with SHR brand standards.
• Ensure preventive maintenance, cleanliness, and safety standards across guest rooms, public areas, and facilities.
• Lead daily briefings and weekly operations meetings to align interdepartmental communication.

2. Guest Experience

• Maintain a strong presence in guest-facing areas; handle VIP arrivals, special requests, and escalations.
• Monitor guest feedback (property management system, OTAs, social media, direct channels) and ensure timely service recovery and follow-ups.
• Implement guest recognition programs and initiatives to enhance satisfaction and repeat stays.

3. People Management

• Supervise Department Heads and ensure staffing levels, scheduling, and morale are well-managed.
• Coordinate with HR for recruitment, training, and performance reviews.
• Foster a positive work environment focused on teamwork, accountability, and continuous improvement.

4. Financial & Business Performance

• Work with the GM and Finance team to monitor budget performance, operating costs, and revenue targets.
• Track key performance indicators (KPIs) such as occupancy, ADR, RevPAR, GOP, and guest satisfaction.
• Support the Sales & Marketing team in implementing promotions, rate plans, and local partnerships.

5. Compliance & Safety

• Ensure compliance with all government regulations, licenses, and safety protocols.
• Oversee proper documentation and reporting for audits and inspections.
• Maintain strong coordination with the Corporate Office for policy implementation and updates.

Qualifications

• Minimum 5 years of hotel/resort management experience, preferably in a 4-5 star property.
• Strong leadership, interpersonal, and communication skills.
• Proficient in property management systems
• Financial acumen and analytical mindset for operational performance tracking.
• Excellent command of English; knowledge of Filipino or other languages is an advantage.