Resort Reception Manager

Job Summary

We are seeking a dynamic and energetic Resort Reception Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee the daily functioning of the reception area, ensuring smooth check-in and check-out processes, managing guest inquiries, and maintaining high standards of hospitality. Your leadership will foster a welcoming atmosphere where guests feel valued and cared for from the moment they arrive. This position offers an exciting opportunity to be at the heart of our resort’s guest service excellence, ensuring every visitor departs with memorable impressions.

Responsibilities

• Supervise and coordinate all front desk activities to ensure efficient check-in, check-out, and guest services.
• Lead and motivate a team of front desk staff, providing training and support to uphold service standards.
• Handle guest inquiries, requests, and complaints with professionalism, enthusiasm, and a solutions-oriented approach.
• Maintain accurate reservation records, room assignments, and billing procedures using hotel management software.
• Ensure adherence to phone etiquette standards when communicating with guests and vendors.
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest experiences.
• Uphold hospitality best practices by maintaining a friendly demeanor, positive attitude, and professional appearance at all times.

Skills

• Excellent phone etiquette skills for professional communication with guests and partners.
• Proven hotel or hospitality experience with a strong background in guest services management.
• Exceptional interpersonal skills with the ability to handle guest concerns tactfully and efficiently.
• Strong organizational skills for managing reservations, billing, and administrative tasks accurately.
• Knowledge of hospitality industry standards and best practices in guest relations.
• Ability to lead a team confidently while fostering a positive work environment.

Pay: From £14.03 per hour

Expected hours: No less than 30.0 per week

Benefits:

• On-site parking
• Sick pay

Work Location: In person