Resource Associate

Resource Management Associate

About Global Delivery Services:

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity:

• We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS.
• You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Your Key Responsibilities:

• Timely updation of resource schedules on scheduling tools (Retain/Profinda)
• Timely review and resolution of scheduling conflicts.
• Proactive review of resource availability /resource requirements.
• Mailbox management and fulfilling the scheduling requests coming through emails in defined TAT.
• Optimization of resource utilization through effective schedule management.
• Reporting and analysis – Resource availability, utilization, forecasting reports etc

Skills and attributes for success:

• Good verbal and written communication skills.
• Advance knowledge of MS Excel.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

To qualify for the role, you must have:

• Professionals with 1-2 years of relevant resource management/workforce management/exposure in General Operations with strong acumen in resource management preferred.

Ideally, you’ll also:

• Advance knowledge of MS – Excel Ms - Office. Interest in business and commerciality.
• Power BI Basics