Resource Center Support

This position reports to: Case Manager

Employee Status: Non-exempt part-time hourly position (between 24 and 32 hours/week)

Morning shift 6:30a - 2:30p (weekends) AND Afternoon Shift 11:30a - 7:30p includes one or both weekend days each week and holidays (at 2x pay) that fall during regular scheduled days.

GENERAL DESCRIPTION:

The Resource Center Support is responsible for overseeing the Resource Center, in collaboration with the morning RC Coordinator, providing support to the Case Management team, and, when necessary, backup to the kitchen. This individual will help with guest needs, providing access to guests for the donation center and laundry facilities, and other cleaning as needed. They will also guide guests towards volunteer opportunities within the shelter.

PRIMARY RESPONSIBILITIES:

1. Assist guests with Resource Center needs:

• Ensure access to guests for bathroom, laundry and donation center (clothing and personal care items)
• Work with the RC Coordinator and Case Manager to schedule meetings with guests for additional support
• Work with Kitchen Staff or Shelter Floater to cover Resource Center and Kitchen needs as they arise, including supporting Guest Volunteer sign-ups for identified jobs in the Kitchen

2. Assist with Maintaining records for shelter reporting:

• Ensure proper logging of facility use of bathroom, shower & laundry facilities
• Log guests who receive items from donation center
• Notate issues from guests or maintenance concerns
• Maintain daily Resource Center log for reporting and communication purposes
• Support data collection for entry into Mission Tracker and HMIS for grant reporting purposes

3. Maintain clean and safe environment inside shelter:

• Disinfect high-trafficked surfaces in common areas
• Provide guidance for guest cleaning of the RC and RC bathrooms, including sweeping & mopping, providing access to cleaning supplies as needed
• Be alert and vigilant to possible issues or safety concerns
• Communicate with Shelter and Resource Center staff and volunteers about schedules, inventory needs, problems that guests might be experiencing, etc.
• Regularly report to the Case Manager and other staff regarding all shelter and resource center activities

GENERAL RESPONSIBILITIES:

1. Organizational Contribution:

• Follows established procedures to ensure security of records and documents.
• Contributes to organization’s activities and projects to promote its objectives.
• Exercises good judgment in performance of responsibilities.
• Recognizes organizational needs and accepts new responsibilities.
• Participates in management and staff meetings.

2. Communication:

• Communicates respectfully with guests, co-workers, volunteers and supporters.
• Is willing to listen, learn, share and teach others.
• Is respectful and honest in interactions with others.
• Exhibits effective listening, verbal and written skills.
• Works cooperatively with peers.
• Strictly adheres to organizational confidentiality and deals discreetly with large amounts of sensitive, confidential information.

3. Self Development/Personal Growth:

• Participates in the performance review process by completing a self-evaluation form and developing performance improvement goals with supervisor.
• Demonstrates commitment toward professional growth through ongoing development of skills and knowledge.
• Seeks additional opportunities for growth as supported by organizational mission.

4. Safety:

• Maintains a neat, clean and orderly working environment.
• Works in a manner to prevent and/or minimize unsafe conditions and hazards.
• Assists in emergency preparedness activities, as assigned.
• Follows all infection control and safety protocols.

5. Accountability & Reliability:

• Consistently fulfills attendance requirements of position.
• Demonstrates conscientiousness and reliability in performing work assignments.
• Performs tasks independently and in a timely manner.
• Complies with appropriate state and federal regulations.
• Complies with Personnel Policies, and Hundred Nights Policies and Procedures.

QUALIFICATIONS:

• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• Ability to multitask and prioritize in a dynamic work environment
• Strong attention to detail and ability to work as a team member with minimal supervision
• Solid written and oral communication skills, as well as excellent phone manner
• Ability to confidently and calmly handle any emergencies or mitigate/diffuse any situations that may arise with guests or volunteers during your shift
• Proficiency with Microsoft Office and Google Suite
• Nonprofit, customer service, shelter or security work experience or volunteering and community service experience a plus but not required
• Experience with database management a plus
• Interest in and commitment to Hundred Nights mission

The position entails interaction and communication with staff, guests and occasionally members of the community. The position requires the ability to follow verbal and written instructions.

Hundred Nights, Inc. is an Equal Opportunity Employer. We seek a broad and diverse pool of candidates and strongly believe that our organization benefits from the perspectives and talents of a diverse staff.

Hundred Nights, Inc. is a 501(c)(3) non-profit community organization whose mission is to provide shelter and crisis related services to those at risk of or experiencing homelessness. Our goal is to collaborate with the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently. Our vision is that every individual in the Cheshire County area will have access to appropriate and stable housing, and be equally valued and supported.

Please send a cover letter and resume to both [email protected] and to [email protected] . We will be in touch by email or phone to schedule interviews for candidates.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person